LiveCareer-Resume

911 emergency dispatcher resume example with 16+ years of experience

JC J S S JS J S S JS J S S JS J S S JS J S S JS J S S JS
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated 911 Dispatcher offering 5 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in Dispatch and EMS and related protocols. Attentive Police Dispatcher bringing 5 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of multiple counties. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Certified Dispatcher and Paramedic offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Reliable employee seeking challenging position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills Ready to help team achieve company goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks and trainings. Motivated to learn, grow and excel in profession. Experienced Paramedic with over 25 years of experience in EMS/Fire profession. Excellent reputation for resolving problems and improving customer satisfaction.

Accomplishments
  • Supervised team of 30+ staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
  • Customer Inquiries
  • Data Systems Operation
  • Database Queries
  • Law Enforcement Collaboration
  • Ems Dispatch
  • Prioritizing Situations
  • Traffic Law Enforcement
  • Information Security
  • Treatment Recommendations
  • Emergency Response Procedures
  • 911 System Information Databases
  • Verbal and Written Communication
  • Call Routing
  • Efficient Service
  • Critical Thinking
  • Providing Clear Directions
  • Computer Skills
  • Data Entry
  • Cross-Departmental Teamwork
  • Call Management
  • NCIC Database
  • Rapid Needs Assessment
  • Documentation and Recordkeeping
  • Police Department Procedures
  • Information Intake
  • Crisis Management
  • Emergency Assistance
  • Dispatch Coordination
  • Information Relay
  • National Crime Information Center (NCIC)
  • Emergency Assessments
  • Emergency Medical Instruction
  • Information Gathering and Relay
  • Emergency Call Response
  • Basic Life Support Knowledge
  • Service Delivery
  • Radio Frequencies Monitoring
  • Active Listening
  • Quality Assurance Requirements
  • Alarm System Monitoring
  • Customer Satisfaction
  • Prioritizing Effectively
  • Treatment Protocols
  • Radio Production
  • Map Reading
  • Customer Needs Assessments
  • Conflict Resolution
  • Verbatim Transcription
  • Teamwork and Collaboration
  • Reading Comprehension
  • Ambulation Services
  • Weather Watching
  • Service Requests
  • Reference Assistance
  • Constructive Feedback
  • Dispatcher Monitoring
Work History
05/2018 to Current 911 Emergency Dispatcher Walt Disney Co. | San Antonio, TX,
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Used Microsoft Word, Excel to track and maintain case incident numbers and logs.
  • Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Read system maps and caller information, and documented details in system.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Answered calls from automatic routing system and took basic information from callers.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
12/2007 to 08/2017 Paramedic Soc Inc. | Hawthorne, NV,
  • Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
  • Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
  • Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
  • Triaged injuries by communicating with patients, bystanders and family members, and identified appropriate medical facility for transport.
  • Stayed in constant communication with patients to continuously maintain care and comfort during transportation.
  • Communicated with treatment center personnel and dispatchers to provide information about situation, arrange reception of victims and receive instructions for further treatment.
  • Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
  • Administered tests and medication to stabilize patients in field or in transit.
  • Performed intubations to secure airway in patients under respiratory and cardiac arrest.
  • Administered fluid replacement via IV, IO and IM to replace fluid volumes and correct electrolyte imbalances.
  • Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
  • Executed stomach suction, airway management and heart monitoring to treat patients.
  • Communicated with lucid patients to gather incident and medical history information.
  • Prioritized tasks to provide effective care for over 40 daily patients.
  • Used Mi-EMS software to accurately document services provided to reduce liability and improve patient care.
  • Responded to 15-20 daily emergencies per 24 hour shifts, working alongside firemen and EMTs.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Prioritized tasks to provide effective care for over 40 patients daily.
10/2005 to 08/2016 Paramedic Captain Negaune Township Fire/EMS | City, STATE,
  • Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
  • Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
  • Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
  • Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Triaged injuries by communicating with patients, bystanders and family members, and identified appropriate medical facility for transport.
  • Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
  • Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
  • Stayed in constant communication with patients to continuously maintain care and comfort during transportation.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
  • Communicated with treatment center personnel and dispatchers to provide information about situation, arrange reception of victims and receive instructions for further treatment.
  • Performed intubations to secure airway in patients under respiratory and cardiac arrest.
  • Administered fluid replacement via IV, IO and IM to replace fluid volumes and correct electrolyte imbalances.
  • Communicated with lucid patients to gather incident and medical history information.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Executed stomach suction, airway management and heart monitoring to treat patients.
10/2005 to 08/2016 Fire Captain Negaunee Township Fire/EMS | City, STATE,
  • Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
  • Compiled and maintained log books, run reports and training records.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Preserved order and discipline among subordinates and gave assignments and instructions.
  • Directed work with 30+ firefighters engaged in extinguishing fires.
  • Made daily inspections of facilities and equipment.
  • Inspected apparatus, equipment, grounds and stations for proper order and condition on a weekly basis.
  • Supervised cleaning and maintenance of buildings, rooms, and equipment.
  • Maintained and refurbished equipment to improve operational capability.
  • Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
  • Oversaw proper implementation of best practices, policies, and procedures in alignment with regulations and operational needs.
  • Assessed scenes, coordinated responses and communicated critical details to superiors through two-way radios.
  • Oversaw scene operations and assigned firefighters to strategic locations.
  • Coordinated, scheduled, and maintained team resources to achieve top levels of operational readiness.
  • Evaluated team performance and implemented strategies to close gaps in skills or knowledge.
  • Trained, oversaw and corrected personnel fighting fires.
  • Optimized fire services management with introduction of new systems, policies, procedures, and tools.
  • Inspected buildings to determine fire risk and advise owners on prevention methods.
  • Coordinated fire control and prevention operations.
  • Supervised firehouse operations, maintaining inventory and liaising with vendors to secure necessary supplies.
  • Prepared and adjusted schedules to cover demand.
  • Created fire prevention courses to educate general public.
  • Checked fire suppression equipment regularly and oversaw upkeep.
  • Arranged emergency medical services for victims of fires and other incidents.
  • Maintained required maps and records.
Education
Expected in 06/2007 to to Paramedicine | Paramedicine Marquette General Hospital, Marquette, MI GPA:
Expected in 06/1995 to to High School Diploma | Marquette Senior High School, Marquette, MI GPA:
Certifications
  • PST - Public Safety Telecommunicator Dispatcher basic and advanced
  • Nationally Licensed Advanced Paramedic
  • Licensed Advanced Life Support Instructor
  • Licensed Pediatric Life support Instructor
  • Licensed Basic life support Instructor
  • Advanced life support experienced provider
  • Neonatal resuscitation provider
  • First trauma care
  • ITLS
  • State of Michigan Firefighter II and II
  • Hazmat operations
  • Extrication certified
  • Clandestine drug lab certification
  • National diaster awareness for first responders
  • NIMS 100, 200, 700, 800, 808
  • Terrorism awareness for first responders
  • CBRNE certification
  • EOC
  • CEVO
Additional Information

Exceptional capacity to multi-task: manage numerous, often competing priorities with ease.

Widely recognized as an excellent care provider and patient advocate.

Demonstrate ability to forage, lead, and motivate outstanding healthcare teams that provide top-quality patient care.

Outstanding interpersonal communication skills; superior accuracy in all aspects of documentation.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Marquette General Hospital
  • Marquette Senior High School

Job Titles Held:

  • 911 Emergency Dispatcher
  • Paramedic
  • Paramedic Captain
  • Fire Captain

Degrees

  • Paramedicine
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: