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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Focused 911 Dispatcher bringing 3 years' experience in the field. Well-versed in keeping emotions under control in order to work well in high-pressure moments. Desiring a long-term position.

Experienced in working with automatic call distribution and electronic dispatch systems to handle emergency and non-emergency calls. Familiar with determining type and extent of emergencies along with location of incident and other related information. Knowledgeable about local streets, geography and demographics of Fayette County

Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements.

Adept at being a calm force for callers while gathering details police and other first responders need to help resolve situations. Skilled in reading maps, understanding location details and providing relevant updates to people in the field.

Flexible hard worker ready to learn and contribute to team success.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Computer-based dispatch systems
  • Map reading abilities
  • Basic life support knowledge
  • Police department procedures
  • Information documentation
  • Organization
  • First Aid/CPR
  • Work ethic
  • Time management
  • Relationship building
  • Leadership
  • Reliable and trustworthy
  • Team building
  • Clerical
  • Customer service
  • Friendly, positive attitude
  • Computer skills
  • Critical thinking
  • Decision-making
Experience
11/2018 to 06/2021 911 Em Crate And Barrel | Novi, MI,
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests such as BOLOs.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Responded to emergency calls routed by automatic distribution system.
  • Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
  • Managed average of 100 cases each day, delivering telephone assistance and treatment recommendations to public and hospital staff on various medical conditions.
  • Dispatched police, fire, medical, proprietary security companies and other emergency agencies for callers in distress.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Maintained and updated crucial and confidential information, including phone numbers and addresses.
  • Asked probing questions to get to root of caller's issues.
  • Handling incoming alarm calls and verified passcodes to determine true emergencies from user errors.
  • Certified in CPR to provide First Point of Contact emergency assistance to callers.
  • Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
  • Responded professionally to telephone calls.
  • Submitted accurate and timely daily reports, forms and other documentation.
  • Monitored switchboard and dispatched emergency services.
  • Executed proficiency in digital telephone systems.
  • Acted as first responder for medical emergencies, included incoming calls and code red situations.
  • Co-operated with law enforcement agencies to provide evidence and assist with investigations.
  • Liaised between public and police department, strengthening relationships, communications, and trust between neighbors and police.
  • Coordinated dispatchers schedules to ensure no calls were missed.
  • Carried out multiple fire dispatch assignments in Fayette County, monitoring communications in case crews needed backup.
  • Read weather reports over radio and dispatched fire resources to initial attack incidents.
  • Scheduled routine service calls to ensure all dispatch equipment was well maintained.
  • Conducted multiple fire dispatch assignments across Fayette County.
  • Kept abreast of emerging trends in fire service and relevant legislations, regulations and policies.
  • Optimized project completion time by troubleshooting after-hour emergencies for immediate repair.
03/2017 to 10/2018 Assistant Store Manager Walt Disney Co. | Concord, CA,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Conducted analysis to address productivity and improve employee morale.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Built proactive and productive relationships with business agents to maintain operational efficiency.
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Scheduled staff to assign employee shifts according to departmental and business needs.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
  • Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
06/2007 to 03/2017 Accounting Associate Walmart | City, STATE,
  • Performed manual deposits and expedited cash receipt entry processes.
  • Investigated and resolved discrepancies in monthly bank accounts.
  • Expedited entry of cash receipts and performed manual deposits.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Selected for special accounts payable projects, including AP analysis reports.
  • Executed bank and account reconciliations for business subsidiaries.
  • Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
  • Reconciled all bank and credit card accounts monthly.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
  • Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.
  • Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month.
  • Processed customer payments and set up payment plans.
  • Resolved vendor and employee inquiries about invoices and purchases quickly through research.
  • Maintained accuracy when reviewing and reconciling general ledger.
  • Reviewed vendor invoices and expense reports, identifying discrepancies.
  • Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments.
  • Researched and resolved collections disputes to maintain customer relationships.
  • Tracked expenses and entered deposits into Oracle Financials while reconciling monthly bank accounts to verify accuracy.
  • Processed end-of-day paperwork using, verifying deposits and rectifying discrepancies.
  • Completed daily computer backups, checked for viruses and updated programs.
  • Implemented program to create daily spreadsheets and streamline financial reporting.
  • Analyzed day payments and created detailed reports to identify and suggest remedies for areas of improvement.
Education and Training
Expected in 05/2004 High School Diploma | Midland Trail High School , Hico, WV GPA:

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Resume Overview

School Attended

  • Midland Trail High School

Job Titles Held:

  • 911 Em
  • Assistant Store Manager
  • Accounting Associate

Degrees

  • High School Diploma

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