Dedicated DISPATCHER skilled at dealing with the general public and handling high-stress situations and emotionally disturbed persons, including domestic violence and child abuse victims.
Working in excess of 20 hour days, Computer literacy, radio use, training on computer systems and radio systems, performing maitinance on computer systems and radio systems.
Extensive experience with RADIO EQUIPMENT
Cisco switch and routing
Strong communication skills
Personable and trustworthy
HIV/AIDS awareness training
Effective time management
Infectious disease management and control
Calm in emergency situations
Skilled in call center operations
Multi-line phone operation proficiency
Exceptional workflow management
Strong problem solving aptitude
911 DISPATCHER, 02/2014
to Current ADA 911 COMMUNICATIONS – ADA OKLAHOMA
Receive and dispatch all emergency and non- emergency calls for service, take 911 calls.
Training new employees to dispatch.
I have been responsible for over 1300 people getting the help they needed when they needed it most.
Provided outstanding customer service.
Communicated operational issues and changes to supervisor on regular basis.
Demonstrated high standards of performance, including teamwork, communication and compassion.
SERVICE ADVISOR, 05/2012
to 03/2014 SETH WADLEY AUTO GROUP – PAULS VALLEY OKLAHOMA Customer service first and foremost, I was the point of contact for our dealership with the customer base. I was responsible for their vehicle from start to finish. I had 15 service technicians under my supervision. I distributed work between them all, followed the vehicle through all stages of work. and was the first to inspect the vehicles after work was completed
Bachelor of Science: BUSINESS,
Current East Central University - ADA OKLAHOMA
Coursework in Electronics Theory and Techniques
Student government representative
Received an award from Chrysler COMPANY for exceptional customer service.