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911 Dispatcher Resume Example

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911 DISPATCHER
Professional Summary

Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of Forest Acres. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.

Skills
  • Police and fire procedures
  • Map Reading Skills
  • Information Intake
  • Computer-Aided Dispatching
  • Crisis Intervention
  • Criminal Justice
  • Basic Life Support Understanding
  • Medical Emergency Response
  • Computer-Aided Dispatch (CAD)
  • Call Volume Analysis
  • Telecommunications
  • Customer service
  • Communications
  • Team management
  • Supervision
  • Budgets
  • Operational improvement
  • Organization
  • Problem resolution
  • Relationship development
  • Business operations
Work History
911 Dispatcher, 03/2019 to Current
Forest Acres Police Department – Columbia, South Carolina
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Answered calls from automatic routing system and took basic information from callers.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Handled multiple cases daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Read system maps and caller information, and documented all details in system.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Monitored social media and online sources for industry trends.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to workready to start immediately.
Server, 01/2018 to 03/2019
Bonefish Grill – Columbia, SC
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Prepared beverages and filled food orders for customers.
  • Greeted and maintained relationships with regular customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Checked identification to enforce age regulations for alcoholic beverages.
Pharmacy Technician, 09/2016 to 01/2018
Rite Aid – Lexington, South Carolina
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Counted and labeled prescriptions with correct item and quantity.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Processed incoming drug orders.
  • Counted, measured and compounded medications following standard procedures.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Collected co-payments or full payments from customers.
  • Restocked automated medication dispensing equipment.
  • Counted, measured, and compounded medications following standard procedures.
  • Reviewed and verified customer information and insurance provider information.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Communicated instructions to patients or caregivers.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Prepared bills for insurance companies.
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
  • Entered and processed patients' prescriptions into internal system.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Education
No Degree: PharmacologyMidlands Technical College - West Columbia, SC
High School Diploma: 2013
Blythewood High School - 10901 Wilson Blvd
Ridge View High School - 4801 Hardscrabble Road
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Resume Overview

Companies Worked For:

  • Forest Acres Police Department
  • Bonefish Grill
  • Rite Aid

School Attended

  • Midlands Technical College
  • Blythewood High School
  • Ridge View High School

Job Titles Held:

  • 911 Dispatcher
  • Server
  • Pharmacy Technician

Degrees

  • No Degree : Pharmacology
    High School Diploma : 2013

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