I was required to perform public safety communication tasks involving the reception of emergency and non-emergency telephone.
handled multiple high volume calls under pressure and in a timely manner in order to provide assistance to people in distress, all while keeping a stern, calm and professional attitude.
Well-versed in utilizing technology to record, assess and reiterate caller information for the purpose of finding the root cause for a crime.
Hands on experience in conducting and processing cash/deposit transactions with the upmost customer service.
Expert in operating automated financial software and handling foreign currency transactions, apt at identifying referral opportunities and cross selling bank products and services.
Effectively managed a high-volume of inbound and outbound fraud claim calls.
Collected information to assist in performing detailed research to determine if fraud claim is valid
Comprehensive knowledge of financial norms and ensuring compliance to applicable regulations.
Handle multiple tasks simultaneously as quickly as possible all while keeping a smile, positive attitude and excellent customer service.
I handle bagging, luggage, food, cleaning, and cash registers throughout my day. Providing white glove service is a key function to working at Disney.
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