911 Dispatcher Resume Example

Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Enthusiastic dispatcher eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of CAD use. CAD use, computer, and training in Power Phone Cache. Motivated to learn, grow and excel in helping the public.

• First Aid/CPR Certified
• Certified in Power Phone Cache (Fire, EMD, and Police)
• IDACS certified
• Taken several courses through Police One Academy and received certification- (hostage negotiations, school shooter, mental health, suicide by cop, mental illness with compassion, Alzheimer's disease, handling missing children calls, domestic violence, dispatcher TTY (sign language) understanding bipolar disorder), chemical suicides, bomb threats, missing persons/sexual exploitation, sovereign citizens and domestic terrorism, ethics in public service, dispatcher liability and legal issues, dispatcher stress management, and social media in the work place.