911 Dispatcher Resume Example
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911 DISPATCHER
Professional Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Enthusiastic dispatcher eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of CAD use. CAD use, computer, and training in Power Phone Cache. Motivated to learn, grow and excel in helping the public.
Skills
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Work History
02/2019 to Current911 DispatcherCounty Of Sacramento | Sacramento , CA
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
- Handled between 25 to 255 cases daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Received over 350, non-emergency and 911 calls per 12 hour shift to dispatch calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
01/2017 to 01/2019Election ClerkWindermere Real Estate | Walnut Creek , CA
- Collected necessary information from voters to determine correct voting location and ballot.
- Closed 8 voting booths by sealing all ballot boxes and turning in all votes.
- Counted over 8000 ballots to prepare official reports of election results.
- Furnished assistance and advice to new voters on proper steps and procedures.
02/2008 to 01/2019Real Estate BrokerFirst Transit | Sewickley , PA
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
- Obtained agreements from property owners to place properties for sale with real estate firms.
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
- Arranged for title searches of properties being sold and gave buyers virtual and physical tours of properties.
- Compared properties possessing similar features to determine competitive market prices.
- Collected fees and documented payment processes for property transactions.
- Assisted clients in financial planning for purchase.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Generated lists of properties for sale, locations, descriptions and available financing options.
- Maintained excellent attendance record, consistently arriving to work on time.
- Monitored social media and online sources for industry trends.
08/2006 to 12/2017School Bus DriverTwin Lakes School Corporation | City , STATE
- Transported passengers safely along prescribed routes according to tight schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Obeyed federal, Indiana and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Reported vehicle traffic violations, vehicle damage and accidents to state and local management to comply with legal and insurance obligations.
Education
06/1999High School DiplomaTwin Lakes School Corp, City
Certifications
- First Aid/CPR Certified
- Certified in Power Phone Cache (Fire, EMD, and Police)
- IDACS certified
- Taken several courses through Police One Academy and received certification- (hostage negotiations, school shooter, mental health, suicide by cop, mental illness with compassion, Alzheimer's disease, handling missing children calls, domestic violence, dispatcher TTY (sign language) understanding bipolar disorder), chemical suicides, bomb threats, missing persons/sexual exploitation, sovereign citizens and domestic terrorism, ethics in public service, dispatcher liability and legal issues, dispatcher stress management, and social media in the work place.
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Resume Strength
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Resume Overview
School Attended
- Twin Lakes School Corp
Job Titles Held:
- 911 Dispatcher
- Election Clerk
- Real Estate Broker
- School Bus Driver
Degrees
- 06/1999 High School Diploma
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