Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Energetic work attitude
Strong organizational skills
Active listening skills
Sharp problem solver
Customer service expert
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
02/2014 to Current
6419 Shelby View Dr.LSO final mile － Memphis, TNActed as a liaison between logistics, carriers and customers. Completed all necessary customs documents and other paperwork. Reviewed new customer orders and requests and manually entered data into a centralized database. Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
05/2011 to 01/2014
DriverAirserv － Memphis, TNCompleted a daily pre-trip inspection checklist before first delivery of the day. Selected the most efficient routes in compliance with delivery instructions and fuel policy. Established long-term customer relationships through prompt and courteous service. Operated motor vehicles in a safe and efficient manner. Notified branch management of any vehicle safety concerns and issues.
01/2009 to 01/2011
Customer service representative/Tour guideBlues city tours － Memphis, TNWorked as a team member performing cashier duties, product assistance and cleaning. Guaranteed positive customer experiences and resolved all customer complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
10/2008 to 12/2009
Bus DriverVanguard car rental － Memphis, TNConducted daily DOT pre-trip inspections according to a set checklist. Operated motor vehicles in a safe and efficient manner. Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
01/1999 to 01/2008
Team Leader/Bus Driver/CSRAvis car rental － Memphis, TNAssisted guests with any special requests during their visits. Trained new employees. Guaranteed positive customer experiences and resolved all customer complaints.
Nursing AssistantNorth Delta Technical － Memphis, TN, USA
High School Diploma: High schoolMelrose High School － Memphis, TN, USA