I am a Retail Sales Manager with more than six years in the customer service industry. My areas of expertise include sales, customer relations and internal operations. As a friendly and energetic professional, I possess a drive to continually learn and develop the skills necessary to excel. I am someone who is naturally motivated by solving problems quickly and efficiently and by the satisfaction of providing an exceptional experience to all customers.
I oversee a team of six sales associates, and work cohesively with three other managers to train and develop our staff. Very rarely do we miss a daily sales goal due to utilizing effective time management and setting our store and team up for success. I handle any customer issues with grace and empathy, and strive to leave every situation better than I found it. I generate sales and inventory reports throughout the day and utilize them to make decisions based on the needs of the business, in addition to breaking it down and training others on how to analyze them. I aided in the installation of new credit card terminals and a point of sale system, as well as troubleshooting and fixing minor technological problems on the fly as needed. I utilize down time to keep my knowledge and skills fresh.
I aided in the hiring and training of 3-5 new sales associates per season. I utilized various sales planning tools in order to plan for the day and make snap judgments throughout. Alongside my peers, I created a strong client-base, customers that returned multiple times a year and greatly impacted sales. I received over 30 positive customer comments on our survey system, calling me by name. I made it my priority to positively affect customers and coworkers alike, everyday. I completed any training I could that came up on our training hub during my down time.
I was responsible for consistently greeting customers and assisting in finding what they need, as well as informing about any special promotions. I created a professional but relaxed atmosphere by remaining respectful and balancing out the experience with light humor to make a memorable experience. I kept a client book and stayed in touch with customers with updates on items they were waiting for or had questions about.
2013 - 2015
2016 - Present
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