Seasoned Computer Technician versed in the installation and maintenance of a wide range of computer hardware, software and operating systems. Patient and resourceful.
Diagnosed hardware and software failures and resolved technical issues with a 80% success rate during 12 month deployment to Baghdad Iraq in 2009 and 2010. Recipient of the Army Commendation Medal, Meritorious Unit Commendation, Army Good Conduct Medal, Global War on Terrorism Service Medal, Iraq Campaign Medal w/ Campaign Star, Army Service Ribbon, and Driver and Mechanic Badge during 4 years of active duty Service.
Oversaw the daily performance of computer systems. Set up, tested and configured networks, desktops, laptops and printers. Resolved technical issues for clients in person, on the phone and through e-mail. Installed motherboards, processors, RAM and graphics cards. Performed desktop and laptop repairs for Dell, Panasonic and HP systems. Maintenance, Services on Monitored multiple types of IT Platforms. Seasoned Knowledge of Multi-transmission communications devices such as line of sight, Microwave, and KU band satellites.
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