Experienced and talented cable technician, with nineyears of experience in installation, troubleshooting and repair. Currently working as a Quality Assurance Technician utilizing all the tools and programs in my disposal to complete the work at hand quickly and efficiently. I carry the ability to learn fast and on the go and can skillfully and dependently carry out multiple tasks at a time.
Strong customer focus
Understanding of client business requirements
Skilled in Excel, Word, Tops, Streetsheets, RIO, Unified and CSG
Skilled in measuring distances
Works well in a team environment
0341-Mortarman, 12/2003 to 12/2011 United States Marine Corps – San Diego
Worked as an infantry mortar man as a team and an individual to provide security and stability to local populous while deployed.
Trained for missions and operations under stressful and difficult situations.
Carried out all tasks and missions assigned to me and completed them tactfully and timely.
Was relied on to complete all jobs assigned in any time of the day or night.
Kept inventory of weaponry and supplies of myself and those under me.
Mentored lower ranking individuals through counseling, training and deployment operations. Reinforced discipline, integrity, and bearing in all Marines in my charge.
Field Technician, 02/2008 to 03/2016 Time Warner Cable – 14338 Lakewood Blvd, Bellflower, CA 90706
Installed and serviced customers with cable, high speed internet, and phone services.
Completed in-wall training.
Tasked with completing installations and service calls in a timely manner while properly attending the customers and their needs.
Contacted new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
Interpreted and validated technical issues to the customers. Skillfully fixed said issues and would follow-up and/or escalate when necessary.
Owned and addressed client needs and product issues from inception to resolution.
Worked collaboratively with customers, team members, maintenance personnel, dispatch, supervisors, and resources across the company to achieve desired results.
Skilled in reading and navigating through Rio and Unified programs.
Quality Assurance, 03/2016 to Current Spectrum – 14338 Lakewood Blvd, Bellflower, CA 90706
Was tasked with inspecting, and repairing, installations completed by contracting groups the day prior.
Work was documented in detail and delivered to managing group in a timely manner.
Experience with Excel, Word, Tops QC, I&R, CSG, RIO, Unified was required and was used skillfully to complete work assigned.
Responded to damage claims to determine wether technician present was at fault. Documentation and pictures were provided to management for further assessment.
Completed underground inspections and surveys as well as MDU repairs or expansions.
Correctly measured all footage claimed by contracting groups on completed underground work, as well as footage of trenches, underground bores and concrete cuts.
Completed and entered all work into Tops QC.
High School Diploma: 2004 Huntington Park High School - Huntington Park