CustomervService Retention Specialist
Think Direct Marketing Group Blakeslee,Pennsylvania
interpersonal skills on a daily basis . Customer Service /Call Center Representative August 2010 to February...Telephone Inquiries Specialist Accomplishments Customer Service• Researched , calmed and rapidly resolved...above expected average . Experience Customerv Service Retention Specialist November 2014 to January 2016
Mount Airy Casino Resort Blakeslee,Pennsylvania
Skills Adheres to customer service procedures Persuasive speaker Customer service award Familiarity with...to work so badly I did receive an award for my service at Friendly's which is called a secret shopper
minimize customer dissatisfaction and increase customer loyalty . Highlights High customer service standards...Summary Customer Service Representative who maintains a high level of professionalism , patience and...Dedicated to process improvement Accomplishments Managed call flow with up to 30 calls in queue per minute .
Customer Service Lead
RCN Telecommunications Blakeslee,Pennsylvania
ess of inter - department call center operations . Customer Service Representative March 2009 to... in response to customer inquiries . Demonstrated mastery of customer service call script within specified... in response to customer inquiries . Demonstrated mastery of customer service call script within specified
Burger King Blakeslee,Pennsylvania
exceeds productivity goals . Highlights High customer service standards Strong organizational skills Active...Summary Committed to addressing customer concerns with speed , accuracy and professionalism . Resourceful...handle fast - paced environment Accomplishments Customer Assistance Worked with company systems and diligently
Senior Case Manager
Chrysler customer service Blakeslee,Pennsylvania
place a call to a customer who requested a call back at a certain time . Accomplishments Managed call flow...related duties . Highlights High customer service standards Service solutions expert Conflict resolution...2011 Chrysler customer service － Salt Lake City , UT Worked closely with both the customer and the dealership
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