First Call Resolution Reedsport,Oregon
Oregon Improved call center functionality and service capacity by resolving customer complaints efficiently...Current First Call Resolution – Coos Bay , Oregon Gathered and verified all required customer information... Summary Customer service professional dedicated to effective team management and customer satisfaction
Sales and Retention Team Leader
reports to ensure customer satisfaction goals were consistently met . Stood in as call center manager point...and quality customer service was being provided . Analyzed call volume and average call time to monitor.... Marshaled employee and call center productivity by monitoring service levels , handle time ,
and customer service . - Provided accurate and appropriate information in response to customer inquiries...satisfaction . Highlights High customer service standards Troubleshooting skills Able to keep calm under high...Summary - Customer - focused with a proven capacity to troubleshoot issues to ensure customer satisfaction
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