American Medical Response Westfield,Massachusetts
MA 01104 Improved call center functionality and service capacity by resolving customer complaints efficiently...challenging call center environment . Managed high call volume...line phone operation proficiency Skilled in call center operations Committed to maintaining data integrity
Seasoned in conflict resolution Customer service expert High customer service standards Works well under pressure...Summary Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute...cleaning . Guaranteed high level of customer service . Customer Consultant Sep 2012 to May 2013 Subway
Conference and Events Office Westfield,Massachusetts
exceeds productivity goals . Highlights High customer service standards Dedicated to process improvement...in a retail environment to deliver quality customer service . Reservation Assistant Supervisor September...events and sponsors on campus and deliver customer service with experience . Education High School Diploma
Baystate Access Service Central Intake Westfield,Massachusetts
Skilled in call center operations Exceptional workflow management Adheres to customer service procedures...in a complex , fast - paced and challenging call center environment . Referred unresolved patient grievances... . Managed high call volume with tact and professionalism . Met or exceeded service and quality standards
Collections Representative I
Developed effective relationships with all call center departments through clear communication . Properly...information in response to customer inquiries . Address customer service inquiries in a timely and accurate...directed inbound calls in phone queues to improve call flow . Manage complex inquiries through the use
Amelia Park Children's Museum Westfield,Massachusetts
minimize customer dissatisfaction and increase customer loyalty . Highlights High customer service standards...addressing customer concerns with speed , accuracy and professionalism . Customer Service Representative
F.L. Roberts Westfield,Massachusetts
Professional Summary References References furnished upon request Skills Microsoft Office programs ....
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