Customer Engagement Specialist
Constant Contact Townsend,Massachusetts
responded to technical support needs of customers . Provided base level IT support to non - technical personnel...Defined and documented technical best practices . Product and Technical Support Tier 2 08/2009 to 06/2011...on - call support for critical issues . Managed call flow and responded to technical support needs of
Certificate in Computer Technology 1996 Greater Lowell Vocational Technical School Tyngsboro , Ma...Principal Support Engineer with 13 years of success identifying and resolving complex technical and customer...Critical Support Team , directing five individuals to resolve the most critical escalated support issues
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