Customer Service Supervisor
BBA Remanufacturing Norton,Massachusetts
(former manager) 508 - 813 - 1882Patti Allain , Call Center Manager , Verizon Communications . (former...Daily call listening with documented coaching and feedback . Analyzed call volume and average call time...exceed quality service goals . Providing concierge - level service to Valued Customer types Investigated
Dunkin' Donuts Norton,Massachusetts
Cash - handling skills Many computer skills Call center management experience Dependable Enthusiastic...September 2010 I was temporarily hired at a call center for the women's catalog , Casual Living . ...minimize customer dissatisfaction and increase customer loyalty . Skills High customer service standards
Little Trails Learning Center Norton,Massachusetts
customer satisfaction . Highlights High customer service standards Conflict resolution proficiency Proficient...inquiries . Address customer service inquiries in a timely and accurate fashion . Work with upper management...Fast Learner Experience Little Trails Learning Center March 2010 to Current Teacher Mansfield , MA Caring
Pharmacy Support Supervisor
Pharmerica Pharmacy Norton,Massachusetts
superb service with a smile . Highlights Telecommunications knowledge High customer service standards... accuracy and professionalism . Dedicated Customer Service Representative motivated to maintain excellent...Operator - Customer Support Representative . Skilled , reliable Operator committed to addressing customer concerns
minimize customer dissatisfaction and increase customer loyalty . Highlights High customer service standards...customer satisfaction . Customer Service Representative who maintains a high level of professionalism ...problem solving ability Accomplishments Managed call flow with up to calls in queue per minute .
Camp Laurel Norton,Massachusetts
1 Costumer Service . Call Center Representative versed in customer support in high call volume environments...paced and challenging call center environment . Managed high call volume with tact and professionalism...computer skills and telephone etiquette . Customer service professional seeking a management role .
Head Office Administer
Man To Man Norton,Massachusetts
Answered customer telephone calls promptly and in an appropriate manner . Call Centre Opperator...clear and specific questions . Managed high call volume with tact and professionalism . Education... Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
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