Rooms Division Manager
Horizon Casino Resort Bristol,Florida
l Summary Perceptive Customer Service Manager who cultivates positive customer relationships through...high customer service standards Customer - focused Microsoft Outlook , Word and Excel Exceptional...employees . Collaborated and presented Customer Service Training attended by 625 employees . Created
increasing customer satisfaction ratings index from 35% to 100% within 1years as Customer Service Manager...inquiries . Addressed customer service inquiries in a timely and accurate fashion . Maintained up -...Haven , FL Collected customer feedback and made process changes to exceed customer satisfaction goals
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