What to Include in a Travel and Tourism Resume
Individuals in the industry will vary in their education, certifications, and career path, so each resume will differ depending on those variations as well as past experience and future career goals.
There are, however, some similarities in the way your structure a resume. Traditionally, there are three different styles.
The chronological resume style, which focuses on listing jobs in chronological order, is used most often and is the most familiar to hiring managers. For those who are following a traditional career path with no employment gaps, this style works well. The recommended sections for this resume style are:
- Contact info (name/phone/email)
- Resume summary statement
- Work experience
The functional resume style is often used by those who are making a career change or who have difficult-to-explain employment gaps. Instead of listing accomplishments job-by-job, in this format, all of your career achievements are listed in a new section called “Accomplishments.” The advantage is the ability to match your best successes with the employer’s requirements without being restricted by a time line. Recommended sections for a functional style are:
- Contact info (name/phone/email)
- Resume summary statement
- Accomplishments (new section)
- Work experience
If you’re torn between these two styles, you can create a combination style to suit your needs.
To determine not only how these various styles read, but how they look on the page as well, refer to the travel and tourism resume samples you’ve already identified.
How to Write the Travel and Tourism Resume Summary Statement
The recommended grammatical style for this element and for the rest of your resume is:
- No first-person pronouns
- Incomplete sentences are preferred over complete sentences
- Action voice is preferred over passive
Before you tell the story of how you saved a travel agency money by negotiating with an office supplier, review the employer’s job description. If office administration isn’t listed as a requirement, save that accomplishment for later in your resume. You want to lead with the accomplishments that best mirror the employer’s needs.
Before you write yours, review summaries from the travel and tourism resume samples for composition and tone. Following are two additional examples for your consideration:
Travel agent with over a decade of experience in the leisure vacation sector. Increased customer base by 13 percent for the last three years through referrals and repeat customers. Have traveled to popular destinations to be able to speak first-hand about the laws, customs, and travel advisories. Among a staff of seven agents, with the agency average for customer service rating at 8.3 out of ten, individually was rated 9.6.
Experienced destination marketing manager who has worked for two major east coast visitors’ and convention bureaus. Increased interest and visibility for both localities by identifying market groups, targeting them through promotional materials, and advertising at the local, national, and international levels. Working with local businesses, increased tourism by over 10 percent annually, bringing in an estimated $11M in tourism dollars in one location and over $20M in the other.
- Computers & Technology
- Installation & Maintenance
- Real Estate
- Human Resources
- News & Media
- Food & Beverage
- Most Popular Resources
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How to Write the Travel and Tourism Work Experience Section
If you’re going with the chronological format, the work experience section will list your previous employment, beginning with the most recent, and each job should have 2-3 accomplishments in bullet point form. Each job should look something like this:
Travel Agent, Continental US
ABC Travel/Cleveland, OH
June 2008 – February 2016
- Recommended new customer tracking software for marketing purposes resulting in better customer relations and new clients as a result of referrals
- Handled leisure travel arrangements for over 120 clients annually
- Out of five agents in the office, consistently scored highest in customer service survey responses
In the functional style, before your write a work experience section, you need to insert a new “Accomplishments” section where you’ll condense your career highlights into 8-10 concise bullet points. Refer once again to the job description to ensure you’re showing the employer what they want to see and in the order of importance they’ve identified. As always, be honest.
After crafting this, you’ll include a pared down work experience section that merely includes the name of your past relevant employers and your job title. There’s no need to include dates or more details about your responsibilities/achievements in each position.
No matter which style you’ve decided to use, even if you want to create a combination style resume, the decision is yours.
Action Verbs to Include in Your Travel and Tourism Work Experience Section
For additional inspiration, quickly scan travel and tourism resume samples for more action verbs.
How to Write the Travel and Tourism Skills Section
Take a look at the travel and tourism resume samples to see how others present their skills and don’t feel restrained by the two category examples used here. An example of what you skills section might look like:
- Marketing experience with social media like Facebook, Twitter, Instagram, Pinterest, and LinkedIn
- Expert level spreadsheet skills to track customers, hot destinations, and problem areas
- Experienced user of the Global Distribution System (GDS)
- Strong listening skills
- Effective written and verbal communication skills
- Cool under pressure
How to Write the Travel and Tourism Education Section
Whatever your highest level of education, be sure to list it first. You simply need to provide the name of the school/school location/degree obtained. If you’re currently working towards a degree, include that information with an “in progress” qualifier.
If you’re certified by a professional organization, it’s important to list that information under a “Certifications” sub-heading. Examples include:
- Travel Agent Proficiency (TAP) test administered by The Travel Institute
- Certified Travel Associate (CTA) – The Travel Institute
- Certified Travel Counselor (CTC) – The Travel Institute
- Travel and Tourism Professional (TTP) – International Air Transport Association
- Accredited, Master or Elite Cruise Counselor – Cruise Lines International
Depending on the state where you operate, a business license may be required to sell travel services. Don’t depend on the job description to identify license requirements. Check with your licensing agency.
A quick review of travel and tourism resume samples will give you an idea of how best to present your educational qualifications.
Should I Include References in my Travel and Tourism Resume
- Knowing the employer is interested when they request them
- Being able to notify the people on your list to expect a call
- Asking them to let your know when they’ve been contacted and the type of questions asked
Your list of references should include previous managers or supervisors, and if you’ve consistently made travel arrangements for a client who always asks for you, their customer point-of-view could help.
If you sense that you’re putting someone in an awkward position by asking them, it may be best to move on to someone else who’s happy to recommend you.
Travel and Tourism Resume Fails: Mistakes to Avoid
- You may have had an unpleasant experience at a previous travel agency, but don’t even hint at criticizing a former employer. True or not, a potential employer doesn’t want to hire a complainer, and if that’s how you come off, your resume will end up in the reject pile. A good rule of thumb is always be positive and always be honest.
- The devil is always in the details, especially when you’re booking someone else’s vacation. You can’t afford to make mistakes. The same is true with your resume, and if a hiring manager spots a typo or misspelling in your resume, they’ll wonder about your accuracy and attention to detail in your work. Don’t give them a reason to question your ability. Proofread more than once, and if you can, ask a friend to read it too. Once you submit it, it’s too late to make changes.
- The advice to mirror the potential employer’s requirements meets two goals of a well-written resume. First, you present yourself as the employee they’ve described, but hopefully you’ll also use the keywords from the job description. It’s entirely possible that if you’re submitting your resume electronically, it’s being scrutinized by an applicant tracking system (ATS) programmed to look for those keywords. If the ATS doesn’t see them, you’re resume won’t make it to a human being. Why take that chance?
- If you’ve gone to the trouble reading this far, don’t cut yourself short by not taking advantage of reading the travel and tourism resume samples as well.
Job Prospects in the Travel and Tourism Industry
The Bureau of Labor Statistics (BLS) projects employment for occupations in the US economy, and for the period 2014 to 2024, the projected average growth for all occupations is 7 percent.
Unfortunately, the projected employment of travel agents for the same ten-year period is expected to decline by 12 percent. The increase in the number of travelers using the internet and mobile devices to research and book their own trips is responsible for the lower demand for travel agents.
A related occupation with employment projections slightly above average is that of meeting, convention, and event planners. Since many of the skills are transferable, many organizations prefer to have a dedicated travel and event planner who also understands the culture of the company.
While the BLS doesn’t provide employment projections for reservation and transportation ticket agents and travel clerks, they do provide the following information:
Industries with the highest levels of employment: Scheduled Air Transportation and Support Activities for Air Transportation Highest paying industries: Rail Transportation For tour guides and escorts:
Industries with highest employment: Museums, Historical Sites; Amusement and Recreation Industries; Scenic and Sightseeing
Top paying industries: RV Parks and Camps; Charter Bus Industry; Federal Executive Branch
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