What to Include in a Steward Resume
This is not a fill-in-the-blank exercise. To craft the best resume for the position you want, there are two resources you need to take advantage of. First, be sure you know what skills are required by carefully reviewing the employer’s job description. At every opportunity, try to mirror them in your resume. Second, review the many steward resume samples available for guidance in formatting, tone, and content.
There’s no one right way to write your resume, and while the content may differ, there are two standard resume formats that contain similar essential sections.
The chronological style is most often used by those with no employment gaps and a traditional career path. It’s also the most commonly used format and most familiar to hiring managers. With this format, the emphasis will be placed on your past work history, and the recommended sections are:
- Contact info (name/phone/email)
- Resume summary statement
- Work experience
A formatting option for those who are looking for a career change or who have difficult-to-explain employment gaps is the functional resume style. Rather than focusing on past positions, this approach hones in on transferable skills and past achievements by adding an “Accomplishments” section to the list. In this section, you can list your successes without sticking to a chronological profile or linking them to a specific employer.
By reviewing steward resume samples, you can find examples of both styles to help you determine which will best represent your work history and accomplishments. You might even decide to write a combination style that takes the best of both styles. The decision is yours.
How to Write the Steward Resume Summary Statement
There are a few grammatical rules that apply, not only for your summary, but throughout your resume:
- First-person pronouns are fine for your cover letter, but not for your resume
- Sentence fragments are preferred over complete sentences
- Action verbs are preferred over passive ones
To see examples of resume summaries refer to steward resume samples, and for further inspiration, below are two examples of well-written industry-related resume summaries:
After serving as a reserve status flight attendant for two years, bid on international flights where the long hours and constant attention to passengers often prove too much for many new attendants. Flourishing in the international environment, was promoted to senior attendant on the New York to Paris route assignment. Experienced two emergency landing situations where a calming presence was absolutely necessary for the passengers, and upon landing, the entire crew and attendant staff received a standing ovation from the passengers.
Experienced flight attendant with over ten years working continental flights and another eight years as a flight attendant for a private jet service responding to on-call needs. Served both corporate travelers and leisure excursions on various aircraft like the Challenger 300, Citation X, Gulfstream 200 and the Falcon 50 EX. Was requested by many corporate executives as their preferred attendant.
- Computers & Technology
- Installation & Maintenance
- Real Estate
- Human Resources
- News & Media
- Food & Beverage
- Most Popular Resources
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How to Write the Steward Work Experience Section
Senior Flight Attendant
American Airlines – Chicago, IL
February 2009 – February 2015
- Participated in preflight briefings with flight crew
- Conducted inspections of emergency equipment and notified flight crew if standards were not met
- Critical to industry standards and timetables, never reported late for flight duty
If you’re going with the functional style, you’ll insert a new section called “Accomplishments” immediately following your resume summary where you’ll list at least 6-8 bullet points that summarize responsibilities and achievements attached to past positions. Here, you don’t need to link these details to a specific position; you just need to make sure the information you’re including is relevant to the job at hand. A good rule of thumb in creating effective bullet points is to, when possible, identify a problem, show your solution, and point to a positive result.
Following the accomplishments section will be a skeletal work experience section listing your relevant past positions and employers. Employment dates won’t be necessary in this format and will help avoid having to explain employment gaps.
As a guide, refer to the steward resume samples you’ve already identified. No matter which style you use, keep in mind that customer service experience is highly valued in the industry.
Action Verbs to Include in Your Steward Work Experience Section
By quickly scanning steward resume samples for action verbs, you’ll find more prompts to help you describe what you do.
How to Write the Steward Skills Section
When listing your skills, use the job description as your guide and put the employer’s needs first, not only in your approach, but also on the page. You can refer to the steward resume samples for examples of how to format your skills section, but below is one example:
- Use of galley equipment
- Ability to assist passengers in stowing carry-on items
- Liquor cart preparation
- Communication with cockpit crew regarding possible problems
- First aide and CPR
- Able to lift objects up to 25 pounds, and occasionally up to 40 pounds
- High energy
- Strong communicator
- Calm demeanor
- Tolerance for stress
- Situation analysis/judgment
- Time management
How to Write the Steward Education Section
If you have a degree, either an associate’s or bachelors, make sure to list it first. Include the school attended/school location/degree obtained.
A sub-heading that should be included in the education section is “Certifications” because all flight attendants must be certified by the FAA (note: this may be provided by some jobs once you’re hired). Since certifications are granted for specific types of aircraft, you may have more than one in addition to annual recertification training.
One more sub-heading that could add to your credentials would be “Courses/continuing education,” especially if you’ve taken courses in hospitality, since customer service is so critical to airlines and your success as a flight attendant.
Check the steward resume samples you’ve been referencing to see how educational achievements are listed.
Should I Include References in my Steward Resume
There are a few advantages to making the simple statement that your references are available upon request.
- You’ll know for sure the potential employer is interested when they request your references.
- You can contact your references and give them the courtesy of letting them know they’ll be receiving a call.
- You can ask them to let you know when they’ve been contacted and how it went.
When choosing your references, it’s important to list previous supervisors, like a senior attendant you’ve worked with, a member of a flight crew you served with, or even an instructor in your training or certification course.
Steward Resume Fails: Mistakes to Avoid
- It’s important to keep your resume to no more than two pages. Resumes that are too long won’t get read. You may have a lot to say, but the purpose of a well-crafted resume is to get the interview, where you can expand on your qualifications.
- Proofreading is always important, and it’s not an easy task to proofread your own work. If at all possible, even after you think it’s perfect, ask a friend to read it over. An error on a resume tells a potential employer that you may not pay attention to details, and that’s not the impression you want to make.
- If you’ve been an attendant on many types of aircraft, including various models of each type, make sure you mention the fact that you understand the different layouts, know how and where the galleys work, and the procedural differences for each.
- It’s been mentioned that it’s important to mirror the employer’s requirements as you describe your experience and skills. There are two reasons why this is important. First, you want the potential employer to recognize their needs in your resume. Second, it’s very likely the airline uses an applicant tracking system (ATS), which is an automated system programmed to screen resumes for the keywords used in the job description. If you haven’t used those keywords, your resume may never make it to a human being.
Job Prospects in the Steward Industry
According to the Bureau of Labor Statistics, the change in employment for the total of all occupations from 2014 to 2024 is projected to be 7 percent.
The employment of flight attendants is projected to grow slower than the average for the same time period, at a rate of only 2 percent. There are two opposing forces keeping the growth rate lower than average. First, airlines are slow to expand additional flights and new routes in an effort to keep planes full, serving to restrict employment growth of flight attendants. On the other hand, many airlines are adding larger planes that are able to accommodate more passengers, which will increase the number of flight attendants needed.
Competition for jobs will remain strong, and job prospects will be best for applicants with a college degree. Regional or low-cost airlines may provide slightly more job opportunities, and attrition will create opportunities as well.