Collection Manager Resume Sample

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Julie Reed

123 Main Street, San Francisco, CA 94122

Home: 000-000-0000 | Cell: 000-000-0000

Professional Summary

Perceptive Collection Manager astutely administering and collecting loans and payments. Adept at reconciling past due accounts in a firm professional manner. Committed to securing client payments and settling account matters through effective negotiations and efficient staff management.

Core Qualifications
• Vast experience with standard collections procedures
• Solid understanding of applicable state and federal collections regulations
• Familiar with the Fair Debt Collection Practices Act (FDCPA)
• Ability to effectively manage often complex customer matters
• Substantial experience with MS Office applications
• Especially strong verbal communications skills
• Strong conflict resolution abilities
Collection Manager
5/1/2005 - 7/1/2007

Oceanside Manufacturing
New Parkland, CA

• Administered delinquent account collections procedures.
• Responded to customer issues and complaints in courteous manner.
• Evaluated collections procedures to ensured compliance with regulations.
• Reviewed scripts for collections calls and made necessary adjustments.
• Prepared staff schedules and tracked employee performances.
• Set monthly collections goals.

Collection Manager
7/1/2007 - 9/1/2011

AB Corporation
New Parkland, CA

• Initiated adjustments to collections procedures to improve results.
• Worked closely with billing department to review account records.
• Addressed customer claims of billing or account errors.
• Ensured compliance with state and federal collections regulations.

Collection Manager
11/1/2011 - 8/1/2012

CDE Corporation
New Parkland, CA

• Approved the issuance of demand letters for late payments.
• Prepared documentation of all collections activities.
• Determined when accounts should be written off.
• Trained and supervised collections department staff. Auguste 2012 to Present New Parkland Credit Collections
• New Parkland CA Collection Manager
• Determined if an account should be turned over to collections department.
• Courteously addressed ongoing customer complaints over billing issues.
• Maintained database of account activity and noted delinquent accounts.

Bachelor of Science - Business Management

University of California
New Parkland, CA

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