Table of Contents
Regardless of your area of expertise, if you’re stepping into this field in the early or middle stages of your IT career, you’ll have two choices: you can create a competitive resume using pre-existing business-standard resume templates (available through the LiveCareer site), or you can create and edit your own resume from the ground up.
If you choose the second option, start by taking some time to review the ITIL expert resume samples presented here. These examples can serve as a model and help keep you on track as you create your own document one section at a time. They can also help you understand the kind of information your resume should contain, the format your employers will expect to see, and the common mistakes you’ll want to avoid.
In addition to this collection of IT expert resume samples, read through each of the sections of text below for more detailed instructions and recommendations.
What to Include in an Excel and ITIL Expert Resume
No two job searches are the same in this field, and thereâ€™s no single right way to create an application for this type of position. It makes sense then that as you review IT expert resume samples, youâ€™ll notice vast differences between each one, but youâ€™ll also likely catch on to a few similarities too. In almost every case, an effective IT expert resume will contain each of these subsections, at a minimum:
Â· Resume Summary
Â· Education Section
Â· Work Experience Section
Â· Skills Section
As you use these IT expert resume samples as a model and start drafting your own profile, youâ€™ll notice that the education, summary, and skills sections are formatted in essentially similar ways, but when you reach the work experience section, youâ€™ll have some choices to make.
This section can be formatted using the classic chronological layout, the more modern functional layout, or any hybrid or combination of the two. If you choose to present your information using the chronological layout, youâ€™ll be highlighting your abilities by shining a spotlight on your past jobs and previous successes. Youâ€™ll list each of your relevant past job titles as a separate entry, and after each title, youâ€™ll include the name of your employer and your start and end dates for that position. Then youâ€™ll add a short list of your key responsibilities and the proudest achievements you accomplished in that role.
If you choose the functional format instead, youâ€™ll shift the emphasis away from your past positions and toward the abilities and skills that can help you support your target employer. Youâ€™ll start by dividing the section into two subheadings instead of one. The first will be titled â€œcore competenciesâ€ or â€œcore capabilitiesâ€. Under this subheading, youâ€™ll list the primary areas of expertise and the architectures, infrastructures, and engineering techniques that set you apart from your competitors. Under this subheading, youâ€™ll create another section that quickly summarizes your previous job titles without additional supporting information like employment dates, responsibilities and special accomplishments.
The chronological format usually offers a better option for candidates with an uninterrupted work history and a steady increase in responsibilities during the progression from job to job. The functional format will typically work better for candidates with employment gaps, career transitions, or lateral moves between jobs at the same responsibility level. Take a close look at these expert resume samples and notice the different impressions created by each option.
You can also blend these two formats together if you choose, as long as you provide your employers with the information they need in order to make a decision.
How to Write the Excel and ITIL Expert Resume Summary Statement
Though this section is short, the time you invest should be significant, since this will be the first (and in some cases, the only) section that your potential employers will review carefully. Study the summaries in the expert resume samples presented on this page and take a look at the additional examples below:
Professional master of ITIL V3 lifecycles searching for a position in application configuration and database reporting and management. Able to support programs and recommend improvements to ITIL systems and perform gap analysis on current infrastructure programs. Skilled communicator with both technical and non-technical audiences at all levels.
Excel expert with financial management and fiscal reporting background. C++ developer with experience in Microsoft Dynamics NAV, Build Scripts, macros, and Excel add-ins. Able to analyze summary billings and generate complete and accurate reports to facilitate management decision making processes.
How to Write the ITIL Expert Resume Education Section
After this list of formal degree credentials, youâ€™ll want to clearly list your certifications and additional coursework related to IT systems and database management. Include every course youâ€™ve taken, even if you havenâ€™t completed it yet (share your expected completion dates). You can also include licensing credentials if the apply to any of your potential contributions.
How to Write the Excel and ITIL Expert Work Experience Section
If you decide to downplay your past positions and turn the spotlight toward your future contributions and specific talents, youâ€™ll use the functional format instead. In this case, youâ€™ll create a separate section documenting your core competencies and areas of expertise. Then youâ€™ll drop down by a line and offer a short list of past job titles with no additional responsibilities, accomplishments, dates, or supporting material.
No matter which formatting option you choose, present your details in an honest and comprehensive way; donâ€™t overstate the truth and donâ€™t miss any opportunities to show off what you can do. Again, take a close look at these IT expert resume samples and use them as a model and guide.
Action Verbs to Include in Your Excel and ITIL Expert Resume Work Experience Section
How to Write the Excel and ITIL Expert Skills Section
Include mention of your open source projects and any other outside interests that may prove your dedication to self-guided learning and skill acquisition.
And always remember that you should take your cues for inclusion from the job description. If you have a skill that the employer is seeking, be sure to include this and give it priority by listing it higher up in the skills section.
Should I Include References in my Excel and ITIL Expert Resume?
One of these optional sections will include a list of references. While thereâ€™s nothing off-putting or wrong about including a list of personal contacts in the text of your resume, most employers donâ€™t require this. Your reviewers will typically ask for your list at a later point in the selection process, after theyâ€™ve had a chance to review the initial pool of resumes at least once. But check the application instructions carefully, just in case. Then create a list of the names, phone numbers and email addresses of at least three people who can provide personal testimony regarding your work ethic and personality. Get ready to send this list to your employers as a separate document whenever they ask for it.
Excel and ITIL Expert Resume Fails: Mistakes to Avoid
Missed opportunities: Donâ€™t let a single critical detail or credential fall through the cracks or disappear in an avalanche of less-essential information. Use clear organization and formatting principles that are easy to understand, and employers will be more likely to spot and remember your most important claims.
A lack of tailoring: Before you submit your resume, customize every section to meet the needs of your specific target employer. Address the skill areas and requirements that are likely to matter most to the hiring manager behind this staffing decision.
Keyword problems: Resumes are often filtered and sorted using relevant search terms, so think about these search terms carefully before you apply and make sure they appear in your document.
Job Prospects in the Excel and ITIL Industry
- According to the Bureau of Labor Statistics, IT systems managers and IT project managers can expect a rapid increase in available positions between 2014 and 2024. Opportunities in this field are expected to grow by about 15 percent (representing an increase of about 53,700 jobs). This growth rate exceeds the average across all industries over the next decade.