Customer Service Advisor Resume Example

Creating a great customer service advisor resume is easy when you use our customer service advisor resume example as a guide. Customer service advisors interact with the potential buyers to answer questions and provide service so be sure to list any relevant experience on your resume. This field requires excellent communication skills, patience, and the ability to resolve conflict so be sure to highlight these qualities in the highlights section. If applicable, mention your sales record and your ability to meet sales goals, as well. For more ideas and important words to use, take a look at our customer service advisor resume example.

Customer Service Advisor Advice 

A customer service advisor interacts with customers to answer questions and provide service. Customer service advisor jobs require excellent communication skills, patience, and a resume. Creating your resume is easy with our handy resume examples. Featuring pre-written text geared toward customer service sales professionals, these resume examples are the perfect place to start building your own resume. Click on any of the designs below to start.

Resume Tips for Customer Service Advisor 

You can maximize your impact while looking for jobs as a customer service advisor by keeping your goals in mind. If you’re wondering where to start, look at the following tips for some ideas.
1. Become goal-oriented. The obvious goal of a job search is to find a position that you love, but setting smaller goals along the way will help you get there. Aim for a certain number of applications completed per day, and stick to it.
2. Don’t just flounder. If you are looking for a job, it can be natural to feel desperate or lost, but there is no reason to give in to these emotions. Stay focused and optimized instead of submitting to the stress of the situation.
3. Stay motivated. Setting goals and accomplishing them still doesn’t mean that you will get interviews or get a job. When your dedication doesn’t yield results, it can be frustrating, maintaining motivation is the only way to ensure you get to your end goal.
4. Go extreme makeover. Looking for a new job is a great time to make other major improvements in your life. While you set goals for your job hunt, you can also set goals for activities and nutrition. Approaching a job search as an opportunity to renovate your life can reinvigorate your outlook.
5. Invite your friends to join in. If you have friends or family who complain about work, you can invite them to join your job search. This can boost morale, help you find more opportunities and build your network.

Customer Service Advisor Job Seeking Tips 

Your resume will be the first impression you make on managers when you apply for jobs as a customer service advisor. These are a few guidelines to follow in order to make sure it’s a good one.
1. Follow standards for your industry. You can research general resume advice, but every field has its own conventions for resumes. Get familiar with yours and make sure your resume adheres to them.
2. Submit it for a rating online. There are services online that allow you to submit a copy of your resume for review. This is a great option for quick and easy insight into what you might be able to improve.
3. Advertise diverse capabilities. Many people focus on their narrow specialization and experience in order to demonstrate their expertise in their field. Instead, highlight a diverse range of experience to show recruiters that you are adaptable.
4. Pick a format and stick to it. If you want to use indents, use indents, and if you want to use oxford commas, use oxford commas. Don’t use inconsistent formatting, though. It will look sloppy and unprofessional.
5. Be your best self. You want your resume to reflect who you are, but you also want it to show who you aspire to be. Let your best self shine through in its contents by including a balance between your experience and your goals.

Related Resumes:

Customer Service Advisor Resume

Company: Jiffy Lube - Randolph, MA
Date Range: September 2009 to June 2012

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity. Created new processes for increasing customer service satisfaction. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Recommended, selected and helped locate merchandise based on customer needs and desires. Stocked and rotated inventory regularly. Organized the store by returning all merchandise to its proper place.

Customer Service Advisor Resume

Company: IKEA Direct – Rossville, MD
Date Range: 09/2012 to Current

Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided an elevated customer experience to generate a loyal clientèle.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Answered product questions with up-to-date knowledge of sales and store promotions.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Met or exceeded service and quality standards every review period.
Acted professionally and patiently when addressing negative customer feedback.
Defused volatile customer situations calmly and courteously.

Customer Service Advisor Resume

Company: Petco - Bennington, VT
Date Range: 06/2012 to Current

Displayed the appropriate signage for products and sales promotions.Organized and located inventory and updated store spreadsheets.Authorized payment of invoices and return of merchandise.Reconciled orders with financial plans and forecasts.Printed various labels and tags for all merchandise.Marked clearance products with updated price tags.Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.Processed all sales transactions accurately and in a timely fashion.Informed customers about all product lines and services offered by the company. Ordered products for store-use and to be sold. Have made up proper paper trail for animals that are sick and cannot be on the floor.


Company: Sears Auto Center – Hackensack, New Jersey
Date Range: 03/2011 to Current

Assist customers in locating merchandise and answering a variety of questions concerning general information.
Reserve appointments for customers , train new sales staff in basic operations and procedures.
Attend training sessions regarding the use of new products , and how to offer them to customers.
Assist customers with online and In store orders.
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Answered product questions with up-to-date knowledge of sales and store promotions.
Conducted weekly walk-throughs with the manager to discuss interior visual displays, store promotions including store window presentation.
Developed reputation as an efficient service provider with high levels of accuracy.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Processed a numerous amount of daily invoices and billed renewed invoices to clients.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Directed calls to appropriate individuals and departments.
Helped drive sales goals and achieve monthly quotas.

Customer Service Advisor Resume

Company: Petco
Date Range: August 2012 to March 2013

Recommended and helped customers select merchandise based on their needs.Exchanged returned merchandise for customers quickly and efficiently.Confirmed that appropriate changes were made to resolve customers' problems.Informed customers about sales and promotions in a friendly and engaging manner.Trained new employees on company customer service policies and service level standards.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Recommended merchandise based on customer needs.Operated a cash register to process cash, check and credit card transactions.Replenished floor stock and processed shipments to ensure product availability for customers.Educated the public about diseases that can be spread from animals to humans.Adhered to high standards of safety, cleanliness and professionalism.Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options.

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