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Customer Service Advisor Resume Example

As a customer service advisor, you rely on your listening skills and your deep well of knowledge to help your clients manage their customer service teams. And when you step into the job market, you’ll grab more attention from employers if you know how to shine a spotlight on these qualifications. Take a look at this customer service advisor resume example and start drafting and organizing your own resume using this proven format. Start with a concise summary statement that summarizes your key points, then create subheadings that show off your education, key skill sets, and relevant experience.

Customer Service Advisor Advice 

Do you have good people skills? Consider a career as a customer service advisor. You’ll need excellent communication and problem-solving abilities, and a great resume. Our customer service advisor resume examples are designed to help you build a solid resume of your own. Just choose one of our templates below, and modify it to fit your needs. With these resume examples, you’ll be well on your way to a better resume, more interviews, and a better chance of winning the job! Get started today.

Resume Tips for Customer Service Advisor 

Finding jobs as a customer service advisor is a lot like finding jobs anywhere else in the country: you need a plan that reflects the local markets.
1. Take some skills and interest assessments to help yourself figure out which of the more prosperous local industries you might fit into.
2. Find training or professional development opportunities in the area. Whether you are building the base of skills you need for your first job or refreshing them to stay sharp, employers like to see engaged workers who keep growing.
3. Local professional organizations are great opportunities for those training workshops, and they also let you build your network, so you hear about jobs as they become available. Join one or two.
4. Stay on top of local and national listing services, so you can be sure to get complete results.
5. Last but not least, stay organized and keep yourself on top of the administrative stuff. It not only makes you more efficient, it helps you project that air of organized confidence that employers notice.

Customer Service Advisor Job Seeking Tips 

Employers look for a certain set of presentation skills in a resume, so it’s important to know the ins and outs before looking for jobs as a customer service advisor. Here is a quick checklist:
1. Make sure the objective sets a goal that reflects your skills and ambitions, but also make sure it has a take-away that shows how the company will benefit from your growth.
2. Don’t use negative characterizations or editorialize your descriptions too much.
3. Do make sure your descriptions of past activities are vivid, active, and clear.
4. Keep an eye on length, and cut anything that is not directly relevant to the skills the employer will be assessing.
5. Last but not least, organize around them. Bring the experiences they want to see to the top of the page, so they can decide to interview you sooner.

Related Resumes:

Inbound Customer Service Advisor Resume

Company: Convergys
Date Range: 08/2009 - Current
Experience:

Greeted customers in a courteous, friendly, and professional manner using agreed upon procedures

Listened attentively to customer needs and concerns; demonstrate empathy

Clarified customer requirements; probe for and confirm understanding of requirements or problem

Met customer requirements through first contact resolution

Prepared complete and accurate work and update customer file

Solved problems that are sometimes unstructured and that may require reliance on conceptual thinking

Offered solutions to issues that are often non-standard/non-routine and require some clarification

Maintained a broad knowledge of OnStar products and services

Customer Service Advisor Resume

Company: Stanley Steemer
Date Range: 09/2010 to Current
Experience:

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Referred unresolved customer grievances to designated departments for further investigation.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Customer Service Advisor Resume

Company: IKEA Direct
Date Range: 43020
Experience:

Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided an elevated customer experience to generate a loyal clientèle.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Answered product questions with up-to-date knowledge of sales and store promotions.
Developed reputation as an efficient service provider with high levels of accuracy.
Scored in top 10% of employees in successful resolution of issues
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Answered an average of 100+ calls per day by addressing customer inquiries, solving problems and providing new product information.
Communicated all store initiatives and promotions to customers to generate return business.
Recommended alternative items if product was out of stock.

Inbound Customer Service Advisor Resume

Company: Convergys
Date Range: June 2014 to Current
Experience:

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Listen attentively to customer needs and concerns; demonstrate empathy Clarify customer requirements; probe for and confirm understanding of requirements or problem Meet customer requirements through first contact resolution Confirm customer understanding of the solution and provide additional customer education as needed Prepare complete and accurate work and update customer file Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests Effectively transfer misdirected customer requests to an appropriate party Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity Participate in activities designed to improve customer satisfaction and business performance Occasionally use decision-support tools to answer questions Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking Offer solutions to issues that are often non-standard/non-routine and require some clarification Maintain broad knowledge of OnStar products and services Warehouse Assiciate.

Client Service Advisor Resume

Company: First Data
Date Range: 01/2012 to Current
Experience:

Manage a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Promptly respond to general inquiries from members, staff, and clients via mail, e-mail and fax.
Follow multiple procedures to ensure accuracy in addressing merchants' requests.
Utilize mainframe systems to locate billing and account discrepancies.
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Defused volatile customer situations calmly and courteously.
Referred unresolved customer grievances to designated departments for further investigation.
Met or exceeded service and quality standards every review period.

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