As unemployment continue to drop, the hospitality sector is beginning to bounce back, adding 111,000 jobs since the beginning of the year. Hotels, restaurants, and others working in the hospitality business are hungry for workers, offering pay hikes and signing bonuses, a rarity for the sector.
With vaccine-fueled domestic travel surging and tourism centers like Las Vegas dropping COVID restrictions, hospitality employment has plenty of room to grow as it remains far below pre-pandemic levels. The employment scramble means the advantage is on the job seekers' side should you decide to look for work in hospitality. Plus, the barrier for entry is low.
Here are five jobs you should look into.
4 hospitality jobs women can get now
1. Front desk clerk. Front desk clerks work in hotels, motels and resorts, registering and assigning rooms to guests, and handling many other tasks. Anyone with some administrative or customer service experience will be well prepared for this role.
A median hourly wage of $12.93 pay is not high, but considering the ongoing labor shortage, you have more negotiating power and a wider range of options than you normally would.
2. Lodging manager. Lodging managers must ensure guests have a pleasant experience staying at their establishments while running their properties profitably and efficiently. This position's median annual pay is $56,670. In nice resorts and boutique hotels, income can be much higher.
Most full-service hotels only hire candidates with a degree in hospitality. Hotels with fewer services may consider hiring someone who's been certified in hotel, restaurant, or hospitality management, regardless of education.
3. Bellhop. Bellhops handle baggage for travelers who are guests at hotels or traveling between terminals at an airport. Customer service and physical stamina are required for this position. While the occupation will take years to recover from COVID, the number of people employed as bellhops has been growing at a rate of 5.82%. The median hourly wage for bellhops — $13 — doesn't fully represent earnings as bellhops also bring in tips.
4. Concierge. The majority of concierges work in hotels, assisting guests with personal services. Everything from arranging transportation to taking messages may be required of a concierge. Standout workers have great skills in customer service, communication, telephone etiquette, and conflict resolution. Hourly pay ranges from about $11 to $25, varying based on the establishment and your level of experience.
How to write a hospitality resume
Now you're ready to write your resume. There are three different resume formats you'll want to consider:
Functional resume format: Best when you're new to the industry or have significant gaps in employment
Perfect for changing industries, the functional resume format puts your transferable skills at the forefront. Skills like customer service, good communication, attention to detail, and cultural awareness are desired by employers in the accommodation sector. Highlight these in your resume for a better shot at getting the hiring manager's attention.
Here's an example of what a functional hospitality resume might look like:
Combination resume format: Perfect when you want to put equal emphasis on your skills and work experience
The combination resume gives equal weight to your skills and work experience. If you choose this format, your work history should show some experience in a related job. Meanwhile, your skills must emphasize the most transferable abilities, like multitasking, time management, and interpersonal communication.
Here's an example of what a combination resume might look like:
Chronological resume format: Great when you can show solid career progression and clear achievements
The chronological resume format prioritizes your work history. By starting with your most recent job at the top of your resume, you are telling an employer, "Hey, your job opening is the next logical step in my career."
Here's an example of what a chronological resume might look like:
How to explain employment gaps on a hospitality resume
Workers in the hospitality industry frequently hop from job to job, and employers have come to expect employment gaps on resumes. This became even more common as the pandemic decimated hospitality.
Nonetheless, you should be prepared to show future employers you spent your free time wisely. Aside from taking care of the elderly or raising kids — which is always OK — here are a few other explanations to consider:
- If you've ever rented your apartment or house on Airbnb or planned a major event, you can work those skills and experiences into your resume and cover letter.
- Aside from upper-level managerial roles, most positions in hospitality don't require certification or coursework. That said, you can take hospitality or customer service courses online. Some of them are free and may enhance your value on the job market.
- Highlight any volunteer work you've done that has a customer service component. Serving at a soup kitchen, for example, is directly relevant to several jobs in the hospitality sector.
Find a hospitality job with a flexible schedule
Flexibility in the hospitality sector varies. Lodging managers, for instance, work full time. Since hotels are open around the clock, it's common for managers to work evenings, weekends, and even holidays. Some managers must be on call 24 hours a day, depending on the establishment.
Bellhops, front desk clerks and concierges have more flexibility. Some work part-time schedules or overnight shifts. Some work on weekends and weeknights, while others work a typical 9 to 5. You can always ask your manager for flexible hours, and considering the ongoing worker shortage in hospitality, you have a better chance of getting what you want.
It's one thing to land a job. It's another to land a job of quality. In the end, you need a job that works for you. Thankfully, now is a good time to look for a job in hospitality because employers are in need. While resumes aren't always necessary in this field, they can, in some cases, give you an upper hand. Consider burnishing yours so you keep ahead of the competition.