Communication, safety and customer service are the skills turning up in the greatest frequency in job ads, according to a LiveCareer analysis of recently posted ads. Job seeker resumes surpass the number of expected communication and customer service skills, yet they fall short on safety skills. All three skills are essential for landing a job in 2021.
Safety skills will be important for anyone working in the leisure and hospitality sector, which thrives on tourism and face-to-face interactions. Hunting for a job will remain challenging, with experts predicting pre-pandemic levels of employment won't return until 2023. Knowing the proper safety protocols and communicating effectively with customers without sacrificing customer service is key to catching a hiring manager's attention.
LiveCareer pinpointed the skills listed most often in job ads, including the precise wording of each skill. This data-based approach reveals the terminology employers expect to see on leisure and hospitality applications, and can help guide job seekers in refreshing their resumes.
Top hard, soft and remote work skills to help you land leisure and hospitality jobs
We analyzed a wide range of leisure and hospitality positions. Here are the skills that rose to the top.
Found in 42.26% of leisure and hospitality job ads
Look for words like communicate, articulate, voice and talk through.
- Safety conscious
Found in 38.49% of job ads
Look for words like safety, hazard and secure.
- Customers service
Found in 26.65% of job ads
Look for the phrase customer service, help customers and assist clients.
- Written communication
Found in 24.48% of job ads
Look for words like write, draft and compose.
Found in 21.34% of job ads
Look for words like organize, organization, methodical and systematic.
Found in 17.36% of job ads
Look for words like friendly, courteous and patience.
Found in 62.04% of job ads
Look for words like trash disposal, mopping and laundry.
Found in 30.54% of job ads
Look for words like instruct, teach and train.
- Cash management
Found in 25.27% of job ads
Look for words like money handling and collection.
Remote work skills
- Project management software like Teamwork (found in 6.49% of job ads), Monday (found in 3.50%) and Basecamp (found in 1.57%).
An experienced barista resume example
How to add skills to your resume
Read the job description, understand what the employer is seeking and use the exact wording of the skills listed in the job posting.
1. Weave a few important critical soft skills into your summary statement.
Example one: Travel agent
Sharp and energetic travel agent with strong administrative skills and experience managing a small team of travel agents seeking role as a shift supervisor. Skilled at troubleshooting customer support issues quickly. Proven career success developing original travel programs and growing clientele base. Organized, strong communicator, and experienced with using Microsoft Office tools.
Example two: Event planner
Highly adaptable and energetic event planner with five years' experience planning, organizing and preparing special events, conferences and business functions seeks sales associate position at an essential retailer. Excellent communicator with a track record of exceptional customer service and proven ability to drive sales.
2. Create a separate skills section. Make sure to include both hard and soft skills.
Example one: Front desk clerk
- Customer service
- Cash management
- Safety conscious
Example two: Hotel manager
- Strategic planning and analysis
- Vendor interaction
- Guest experiences
- Office and staff streamlining
- Guest accommodations
- Staff supervision
3. Lace skills throughout top achievements in your work experience section.
Example one: Concierge
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Organized and maintained front desk's concierge book to provide visitors with access to relevant local information.
- Arranged for transportation to and from airport, train station and events for visitors.
Example two: Travel Agency Manager
- Entertained tour guests with various props and signs for maximum engagement, fun and lasting memories.
- Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
- Developed tour programming to enhance guest experiences.
How to grow this skill set
Employers are going to want to see you are continuing to build your hospitality skills. There are many options available to you, including:
- First and foremost, those trying to maintain employment in the restaurant industry should get some COVID-related training. ServSafe offers conflict de-escalation courses (for surly guests), as well as guidance on how to safely reopen and take proper precautions for takeout and delivery.
- If you're currently employed or just entering the job market, you can check to see if your company has an in-house management program. The hotel chain Hilton, for example, has the Elevator program to help promising team members and recent graduates to take steps toward executive and management positions.
- Consider pursuing an industry-specific certification. The American Hotel & Lodging Educational Institute offers a Certified Hospitality Administrator (CHA) online program for experienced professionals wanting to formalize their leadership and managerial skills.