The summary statement section of any resume should catch the reader’s attention at first glance. When you begin putting together your resume for a new job as a customer service representative, one of the most important components is a strong summary statement. While a standalone objective statement was once standard practice on resumes, it is now obsolete, which means that a well-written overview of your experience is key to catching the attention of any potential employer. The main goal of writing a resume summary statement is to highlight your experience and abilities in a concise manner.
What to Include in a Customer Service Representative Resume Summary Statement
There are a number of important points to include when writing a resume summary statement. In addition to an overview of your experience as a customer service representative, list two or three major skill sets you possess and a few personality traits that make you an exceptional choice for the position you are applying for. An employer seeking a customer service representative wants to know that you have the skills necessary to treat customers with respect and to help resolve any issues or concerns they may have. This is the section for explaining what sets you apart from other applicants applying for the same position.
How to Format a Customer Service Representative Resume Summary Statement
The best way to showcase your experience and skills as a customer service representative is to format your words in paragraph form. Also important when writing a resume summary statement is to complete your customer service representative summary in about four to six lines. Using sentence fragments to make your point clear or to capture the many assets you bring to any company you work with is acceptable as well.
Tips for Writing a Customer Service Representative Resume Summary Statement
There are a number of useful tips to keep in mind when writing a resume summary statement. If you wish to include your years of experience as a customer service representative, be sure to write "years of experience" or "years' experience" rather than "years experience." In addition, do not use the third-person voice; the statement should be in the first-person voice, but without any pronouns. It is best to include only clearly written sentences designed to show a potential employer why you are the best choice for the position.
Examples of a Customer Service Representative Resume Summary Statement
The following are examples of how to express your ideas when writing a resume summary statement. In these examples, relevant information listed in a clear and concise manner makes it easy for a potential employer to get a good idea of how the applicant can benefit the company.
Customer service representative with a decade of experience in busy call centers. Skilled communication and consistent follow-through have resulted in increased responsibility. Proven ability to provide exceptional customer service in a fast-paced environment. Detail-oriented and dedicated to achieving goals in a timely manner.
Dependable and detail-oriented customer service representative. Works well under pressure. Organized, focused and successful at meeting deadlines. Excellent communication and interpersonal skills. Proven ability to increase customer satisfaction. Ability to multitask. Unwavering commitment to exceeding customer expectations has resulted in improved business-client relationships.
The process of finding a great job as a customer service representative is easy when you put together a well-written summary statement. If you are looking for further information on writing a resume summary statement, LiveCareer is an excellent resource.