Your resume is the first chance a potential employer has to see your skills. The work experience section is arguably the most important piece of information on a modern resume because it allows your potential employer to see how you have applied yourself and in what capacity. Include a concise and descriptive list of your skills when writing a call center representative resume work experience section.
What to Include
When writing a call center representative resume, you'll want to include all of your relevant work experience. Relevant experience means any position, volunteer or paid, where you performed a job or learned skills that directly pertain to the position for which you are applying. For a call center position, you'll want to describe any experience you have managing a high volume of telephone calls, multitasking or exercising critical thinking and problem-solving skills.
How to Format
While there are several styles to consider when writing a resume work experience section, there are certain aspects that should always be included. When listing your past work experience, place the most recently held position at the top of the list. Work your way backwards and list prior positions. Dates are very important; they tell the reader how long you held the position, how long you performed a task and how recent your last performance in that field was.
However, you can leave out unrelated jobs; for example, if you had a short stint as a cashier between a job as a secretary and a position at a call center, exclude this information.
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When you are describing your employment history and skills, use bullet points or a table format. This will allow you to keep sections succinct, and employers will appreciate the easy-to-read format. It's not important to use full sentences in your bullet points.
Specific information that a call center representative should include when writing a resume work experience section would be call volume, the ability to keep an accurate log and customer service skills. Potential employers will appreciate knowing what the demands of your previous positions entailed so they can better understand how your skills match up with the demands of their call center. Most importantly, list your relevant accomplishments along with any special projects in which you participated.
Call Center Representative Resume Work Experience Section Example
The following is an example of how you can format the information for each position held when writing a resume work experience section:
Call Center Representative, ABC Insurance - Las Vegas, NV
Aug. 2013 to Oct. 2015
- Answered 40 to 60 incoming phone calls per hour
- Led the committee charged with writing and editing the Call Center Department Procedures in 2015
- Promoted to Shift Leader in 2014
- Answered customer email and voicemail inquiries within 24 hours
- Resolved customer issues while keeping call times within four minutes
- Voted Employee of the Month on three occasions
Since the applicant is no longer at this job, the bullet points are in past tense. If you are still working at the job you are describing, then make sure to use present tense. Also, notice how each bullet point begins with a strong action verb; it does not use phrasing like "Duties include" or "Responsible for."
There are many resources available if you need more help writing a resume work experience section. LiveCareer provides comprehensive articles and examples of the work experience section, along with other information to help you get started.