A resume summary statement is a carefully selected collection of skills and attributes that make you a marketable call center representative. Writing a resume summary statement can enhance the quality of your resume by giving the prospective employer a first look at who you really are and what you have to offer a call center. Traditionally, the resume objective statement inhabited this top spot on a resume, but most contemporary employers now prefer the efficiency of the summary statement.
What to Include in a Call Center Representative Resume Summary Statement
When writing a resume summary statement, your goal should be to unify your resume and give your prospective employer insight into what you have to offer the company. While you want to avoid repeating information or sounding redundant, take the opportunity to highlight your most marketable skills, especially those that transfer from other experience. For instance, if you have experience working a return counter in a retail store, then you probably have developed skills in working calmly in a high-pressure situation. When writing a resume summary statement, note your ability to work under pressure may be a notable skill for a call center representative.
How to Format a Call Center Representative Resume Summary Statement
When writing a resume summary statement for a call center representative resume, consider laying out the points you want to mention in bullet points. From there, condense them into a paragraph between four and six lines. If you are new to the industry, fresh out of training or changing career fields, lay your emphasis on soft skills and personality traits. If you are quite experienced as a call center representative and have much to list on your resume in the way of education and former employment, then bring these up front. Remember that the summary statement should act as a kind of sales pitch. For the sake of concision, writing in sentence fragments is recommended. Make sure to use the first-person voice minus the pronouns.
Tips for Writing a Call Center Representative Resume Summary Statement
One advantage writing a summary statement has over using a resume objective is that it focuses on what you have to offer the potential employer. In order to get the most out of your resume summary statement, try to put yourself in your prospective employer's shoes and ask yourself what information you would like to know if you were making the hiring decision. Include specific examples from work you’ve done in the past that relates to research, reporting and problem solving.
Also, when you write your statement, be as clear as you can while using as few words as possible. Your goal should be to show succinctly you can express yourself without sacrificing communication.
Examples of a Call Center Representative Resume Summary Statement
Experienced customer relations expert. Thorough training in conflict resolution and problem solving. Reliable, organized, friendly listener and exceptional team player.
Organized, efficient and focused call center representative. Excellent information retention skills. Experience with high pressure, fast-paced environments. Adept with Microsoft Dynamics CRM and SugarCRM. Exceptional customer satisfaction ratings.
Creating or revising your resume can be a daunting but very rewarding task. Writing a resume summary statement that is effective is just one aspect of resume construction. LiveCareer offers help with resume templates, tips and advice to help you produce a resume that can lead you to success in your search for a job as a call center representative.