Working in customer service allows you to talk face-to-face with customers, solve problems, and help other people. In addition, you're contributing to your employer's bottom line and overall brand image by taking care of the people they rely on for business: the customers.
Unfortunately, there's a lot of competition for customer service positions, so you'll need to stand out from the crowd. Here are some tips to help you get the customer service job you really want.
1. Look for the Right Customer Service Position
Customer service jobs can be found in abundance. Some positions will require that you have past sales experience, while others will have you strictly in a customer service representative position. In many cases, the positions with more skill requirements will provide a better salary, so you want to look for these positions if you fit the criteria.<
You can also choose positions with flexible schedules, and you can sometimes find companies that allow you to telecommute. The last thing to look for is the education qualifications. Some companies will require a high school diploma or an Associate's Degree for the position, so you need to build a list of jobs that match your background and experience.
2. Create a Professional Resume
Your cover letter will be the first document employers read, but a well-written resume can seal the deal for an interview. Create a professional resume that clearly outlines your work history and experience. Also, highlight specific skills from the job description. Does the employer want someone who "understands electronics?" Then highlight your passion for electronics in your resume.
Also, take a look at a few resume examples and resume templates for some extra inspiration. (Need more help? Learn how to write a resume as well.) These resources will help you write a well-crafted, professional resume.
3. Prepare for the Interview Beforehand
During your interview, you'll be asked customer service related questions like "do you work well with people?" and "how would you handle an angry customer?" The worst thing you could do is fumble these very job-specific questions. So prepare beforehand. In fact, LiveCareer has sample questions and answers that practically tell you what to say ! Make sure you spend at least an hour thinking about potential interview questions and how you would answer them.
Make sure you spend at least an hour thinking about potential interview questions and how you would answer them.
4. Research Your Potential Employer
If you research the company beforehand, your chances of landing the job sky rocket. Whether you're writing your cover letter, preparing for your interview, or drafting your resume, research is 100 percent crucial to your job search.
Take a look at the potential employer's website and try to figure out their approach to customer service. How do they want customers to remember the company and their shopping experience? What are the company's customer service policies? What's the company culture like, and would you fit in? Answering these questions beforehand will impress hiring managers and increase your chances of getting the job.
5. Attain the Necessary Skills for the Job
Keep in mind that different companies will require different skills. For example, some companies will require that you know how to work with online platforms and software applications. Some companies will want you to have some previous sales experience, while others will provide on-the-job training.
In some cases, you may have to attain specific skills for higher-paying positions. Rather than disqualifying yourself from these positions, figure out what kind of training and knowledge you need—then learn it. After all, it's always better to start halfway up the ladder (or higher) than working your way up from the bottom rung.
There are many customer service jobs available but you still want to get one that's satisfying, pays well, and fits your personal criteria.