A restaurant manager plays a vital role in the success of the establishment. They work to motivate employees, handle the management aspects of the restaurant, and ensure that the restaurant has a good atmosphere. Since this individual is so important to the overall success of the restaurant, interviews are conducted to find the right candidate.
The interviewer will probably ask a variety of questions to determine your abilities and skills. If you are being interviewed, make sure to highlight the reasons you will do well on the job. It is important that the interviewer sees you as someone who is capable and qualified.
Sample Restaurant Manager Interview Questions
The best way to prepare for your upcoming interview is to review the possible restaurant manager interview questions and answers. Make sure to determine a good answer for each possible question. You can also ask a friend or family member to conduct a mock interview. This will give you time to practice your answers vocally.
After a few tries, you are likely to improve your communication. This will have a positive effect on your performance and it might increase your chances of landing the job.
The following are some of the possible questions you might receive during your interview:
1. What are some ways you deal with customer complaints?
When you work in a restaurant, it is important to have positive customer feedback. This ensures that people keep coming back, and it is also a great way to get referrals. In the event of a customer complaint, it is important to take quick action so the problem does not escalate. Sometimes the interviewer may provide a hypothetical situation for you to resolve.
Make sure to discuss what you would do to rectify the problem and provide examples from the past. Always be sure you have some specific examples of customer complaints you have resolved ready to present in an interview.
2. How would you manage a shift that is understaffed?
One of the key components to a successful restaurant is a healthy and sufficient staff. In the event that someone calls in sick, you need to be able to problem-solve so the restaurant continues to run smoothly. For example, you might call the other employees who are not working to get the shifts covered. You can also try to enforce a policy that discourages employees from calling in sick.
3. What would you do to prepare for a health inspection?
Part of your job as a restaurant manager is to maintain a clean and healthy environment for the guests and staff. Some people assume that they can simply clean before the inspection happens. This is not the best idea because inspections can happen when you least expect them. Instead, it is better to discuss the things you would do daily to ensure that your restaurant meets the health standards.
4. How would you deal with an employee who is not meeting expectations?
The employees at a restaurant greatly impact the success of the operation. If someone is not performing, the restaurant may suffer. Interviewers often ask what you would do in these scenarios. They may provide you with a hypothetical situation or ask for an example from your previous experience.
Tips for Success During Your Interview
The more time you spend reviewing these restaurant manager interview questions and answers, the better chance you will have at landing the job.
On the day of your interview, make sure to arrive early. This looks better to the interviewer, and it often helps decrease the anxiety that comes during an interview.
After the interview is over, make sure to contact the interviewer. Thank them for the time they spent with you and reinforce that you are the best candidate for the job. If you do these things, your chances of getting a job offer are high.