Medical receptionists are crucial in the day-to-day operations of the practice they work for. They are needed to keep every record, greet every patient who comes in, and perform numerous other tasks to ensure that the rest of the staff is supported. If you are going into an interview for a medical receptionist position, you should be ready to hear these specific questions:
- What methods do you use to work with different people on a day-to-day basis?
- Why are you interested in being a medical receptionist?
- Would you be able to perform debt collection calls?
- How would you deal with a patient who is upset?
These questions are generally asked to make sure being a medical receptionist is truly right for you and that you would be capable of performing the basic duties associated with the position.
Good Answers for Medical Receptionist Interview Questions
As a receptionist, you will be tasked with interacting with numerous types of people every single day. Being asked how you would work with all these people is common because your potential employer wants to know that you possess the customer service skills needed to be an asset to the company.
You need to show that you can work with people effectively in order to resolve disputes and give everyone the assistance they need. You can also show that you have done your research into the company and talk about the various company protocols in place to help patients to show that you have done your homework.
Your interviewer will likely ask what interests you in becoming a medical receptionist, and your answer should definitely not be that you need the money. Your answer should reflect your interest in the field and that you enjoy all the aspects of the position. Saying something about how you enjoy working with people and taking on new challenges is good, and you can also discuss any relevant educational experience if you have it.
One of the more stressful aspects of being a medical receptionist is that you might be asked to perform debt collection calls. Naturally, you want to say that you would be comfortable with this duty, but you should also mention how you would go about doing it. If you have prior experience making these calls, then talk about that to the hiring manager. If you have never done anything like it before, then you should do research beforehand to learn about effective methods of making those calls.
Similar to most customer service jobs, you may occasionally encounter patients who are upset or angry. A question about how you would handle these patients is meant to gauge your ability to deal with stressful situations. You should talk about how you would listen to the client's grievances and then recommend the best solution. This could involve reviewing a patient's billing to see if an error was made or talking with other staff members if the complaint is about a certain employee.
Essential Qualities to Bring Up During the Interview
Your personality is very important for a medical receptionist interview because the employer wants to see that you are outgoing and friendly. You will likely be the face of the practice, so the interviewer wants to be certain that you will be able to interact with everyone effectively.
Another important skill you should emphasize is your computer prowess. You will likely be conducting a ton of internet research and have to type out correspondences, so knowing your way around a computer system can be incredibly handy. With the right background and personality, a hiring manager is definitely going to see that you are the best candidate for the position. Know what you are going to talk about the day before your interview in order to walk into that practice completely prepared.