Loan officers serve extremely important roles to their employer and their clients. If you are interviewing for a loan officer position, then you need to prepare accordingly. Certain questions are much more likely to be asked during loan officer interviews than others, so you should be ready to answer these questions:
- Explain your system of meeting goals.
· What characteristics do you have that will make you successful?
- Are you able to process requests objectively?
- Would you be able to handle an irate client?
Other questions are certain to be asked as well, but you should be ready to successfully answer these so that you can show your prospective employer that you have the traits required to excel as a loan officer.
Effectively Answering Loan Office Interview Questions
Loan officers generally have a number of deals they have to close every month. The hiring manager will want to know that you at least have a vague idea of how you plan to get all those deals. If you have worked as a loan officer in the past, you should explain your methodology at your previous place of employment and talk about what great successes you had. If you have never been a loan officer before, then this is your chance to show you have done your research and are familiar with good sales techniques.
Some of the characteristics of an effective loan officer include being able to multitask, communicate and give great attention to detail. However, simply saying that you have these qualities is not enough. You should be able to back up your assertion by giving examples of times where you showed these qualities. Telling brief, concise stories during your interview is a great way to make the interviewer confident that you actually have the skills necessary to be a good loan officer.
Being asked if you would be capable of processing requests objectively is very common because as a loan officer, you will come across numerous clients with tear-jerking stories. Some people may get be looking for a loan in order to purchase a home for their family. Others might seek a loan in order to adopt a child. There is any number of stories you might be told, and it is essential that you subject everyone to equal credit requirements. You can admit that you would be empathetic to every patron, but ultimately, you need to convince the hiring manager that you would remain objective at all times.
There will be various times throughout your career as a loan officer where you will have to deal with a client who is upset he or she did not get the loan. You need to tell the hiring manager that you would of course be empathetic toward angry customers, but you would not concede and give them a loan they do not qualify for. You can mention that you would direct these clients toward a service or product they do qualify for in order to appease them.
What To Do Before Your Interview
Similar to how you would not go into a test without studying, you should not go into your loan officer interview without preparing answers to some basic interview questions. You should have stories ready from past experiences or from your education to affirm to the interviewer that you have what it takes to succeed. You need to perform plenty of research on the company you are applying for so that you have a basic idea of what will be expected of you if you get the job. You can also do research into the field of finances in general in order to familiarize yourself with current trends. With an adequate amount of preparation, you will go into your interview so much more confident and ready to tackle anything that comes your way.