When interviewers ask about your ability to deal with conflict they are evaluating your problem solving skills as well as your ability to work with others. Understanding this fact, it is critical that you employ certain tactics to answer the question properly.
Points to Emphasize
Conflict resolution is a key characteristic to have for any position. There are a few points that you can emphasize to showcase your issue resolving abilities.
- Explain how you are skilled at resolving conflicts.
- Highlight your character and skills that would contribute to your problem solving proficiency.
- Utilize short examples of your conflict resolution capabilities.
- Be clear and confident in your answer.
Be sure to keep your answer concise yet detailed.
Mistakes You Should Avoid
With conflict resolution being such an important component of various jobs, not providing the right answer to this question could prove to be detrimental to your interview. Therefore, it is important that you avoid certain mistakes and pitfalls.
- Do not just say that you are a good problem solver and try to brush off the question.
- Even if you do not have much on the job experience with conflict resolution, do not state that you are not experienced in that area.
- Avoid examples where you did not properly resolve an issue, even if you have learned from it.
- Do not deflect and talk about how you have seen others mismanage conflicts.
Stay away from these pitfalls by focusing on the positive ways in which you personally have successfully dealt with conflicts, be it on the job or personally.
A proper answer to your ability to deal with conflict could sound similar to this:
I pride myself on being a good problem solver. Through my previous customer service and management positions I have faced numerous conflicts in different situations, and my experiences have helped me to hone my issue resolution skills. I believe that it is important to get to and address the root of the issue, in a respectable manner.
You not only want to state that you are good at resolving conflict, but you should also explain how. By doing so, you will leave your interviewer with no doubt in your problem solving capabilities.