You've sent in your resume and gotten a call to come in for an interview for that cashier job. You may have been to other interviews before, but you want to know the big questions specific to this position. It is a good idea to prepare ahead of time by reviewing what some of the most important cashier interview questions and answers will be.
There are three areas that will interest interviewers the most that involve your duties on the job, your flexibility, and how you view customer service.
Duties and Scheduling
There are two common questions that remain very important to companies in need of a quality cashier.
While you should always strive to answer honestly, learning these cashier interview questions and answers can really give you the edge you need over other applicants.
1. How comfortable are you with checking IDs for alcohol and tobacco?
Federal Law is not only very strict when it comes to alcohol and tobacco sales, it is also very strict when it comes to identifying or carding those who purchase those items. It is a serious duty that should be seriously considered.
It is good to remember, however, that if you are not comfortable checking IDs for alcohol and tobacco then you shouldn't say you are. Alcohol and tobacco are commonly purchased items, so you are sure to see them come down your conveyor belt or across your counter.
2. How flexible is your schedule?
The key to both of these cashier interview questions and answers is your willingness to be flexible. You will most likely be working in a store with more than a couple of other cashiers who will call in sick at some point. This means that there may be more opportunities for you to pick up extra hours. This could also mean that the store will need you to work when you may not want to.
Be open about what works for you and what doesn't in regard to days of the week, time of day, and shift length. If you are flexible, say so. Companies will be more likely to hire someone that can work a little extra or on short notice.
The most important quality of a cashier is how well they work with customers. Companies know that they are only in business because of the patrons who visit them. They'll want to hire those who know how to answer these common cashier interview questions and answers about customer care:
3. What does customer service mean to you?
You and your coworkers represent the company you work for everyday to the people who come in. You've probably experienced various levels of customer service yourself. Pull from these experiences to describe exactly how you'd want to be treated by a cashier. This is the most important of the four cashier interview questions and answers.
A good answer to this might be that customer service means keeping a smile, greeting everyone kindly, and providing assistance whenever necessary.
4. How would you handle an angry customer?
Imagine being on the job and a man comes into the store a second time to complain that he was double charged for a bag of chips. He feels scammed and wants his money back immediately. How would you handle it? This is the kind of question you will get in your interview.
A good answer might be that you would go ahead and refund him the money to keep him as a customer since it was a small purchase. You might say you'd grab a supervisor for assistance. You might also mention that watching the sales screen during each checkout keeps you from making many of those mistakes. This kind of answer shows that you can handle irate customers professionally and that you want to prevent the problem in the first place.
Make sure you are prepared ahead of time by reading over these cashier interview questions and answers. Doing so will ensure you have a successful interview.