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Your resume may be the one thing that determines whether you will be getting called back for an interview or not hear anything at all. It is important that you take steps to ensure your resume can stand up to the high standard employers have. LiveCareer has provided a web claims insurance representative resume sample to help you avoid the same mistakes others have made.
The highlights section
After you create a summary that overviews your experiences and skills, it is time to start exploring these aspects deeper with a skill highlights section. This section should take the form of two columns of three or four bullet points. This sample highlights section has some strong content, but some of the points are far too repetitive. Things like, High customer service standards and Customer service expert or Conflict resolution proficiency and Strong problem solving ability are essentially saying the same or nearly the same thing. You cannot afford to repeat yourself when the space to sell yourself is so limited. Try to identify six to eight unique and strong professional traits and skills that you want to emphasize, then create your bullet points to match these traits. These should directly tie in to the core responsibilities of the job you are applying for.
The optional accomplishments section
You may decide to add a section detailing your accomplishments or awards, especially if your resume is too short. Remember that this section is optional, and should only be included if you have especially interesting and impressive accomplishments that you feel would be beneficial to include. This sample accomplishments section falls a little flat because the points are not specific enough. You should be sharing real and tangible benefits previous employers have enjoyed because of your actions. The third point, Assist in solving problems for Supervisors, Seniors and CSR’s on the claims floor and managed call flow with up to  calls in queue per minute. is definitely specific enough. Other examples of accomplishments may be Significantly improved efficiency by implementing a work process that is still in use or Increased sales by 5%.
Formatting your experiences
The experiences section is meant to really sell yourself to the readers. This is the core of your resume, so there should be absolutely no formatting issues that keep the information from being easily accessible and appealing. The main problem with this sample experiences section is that is has been formatted as a paragraph, instead of a bulleted list. It should look more like this: Web Claims Representative July 2001 to October 2003 Asurion Insurances Services Nashville, TN
Besides changing the section into a list, the first word of each point has also been changed to be an action verb. It is easy to accidentally start with Responsible for or an adverb. Secondly, you should always mention how long you had each position. If you still have it, make sure to say to current. Only currently held jobs should be in the present tense, while all others need to be in the past tense. Finally, the entire section is too short. It can be difficult to fill this section out if you have only had one or a few jobs, but it is important that you make yourself appear to be experiences. If you have had fewer jobs, include more bullet points and go into deeper detail of your time working to extend the section. LiveCareer is here to help you get started with your job search. Use our Resume Builder to create a document that will get you called for an interview.