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If you are having trouble figuring out how to write a good resume, there are various avenues to become better. One of those ways is to read other resumes to get a sense of what should and should not be included. To help you out with this, we had our experts thoroughly read a technical customer service specialist resume sample to find everything that could be improved, and they have the following points to make.
Summary should contain at least four lines
Every resume needs to begin with a concise summary at the very top. This summary should contain relevant information regarding your talents, personality traits and skills that would make an employer want to hire you. It does not have to be excessively long, but it should be long enough to where a hiring manager gets a decent sense of what qualities you have to offer the organization. You do not want your summary to be one sentence in length like this sample resume does. A few more sentences should be added to reach the desired length.
Accomplishments and experience sections should utilize bullet points
The summary should be a solid paragraph, but in order to make the rest of the information on your resume easier to go through, you want to use bulleted lists. Right now the material in both sections is presented as paragraphs, and this needs to be fixed. Using the accomplishments section as an example, we would want to reformat those sentences to appear on the page like this:
Begin every point under the experience section with a strong verb
Even if we were to add bullet points to this sample resume’s experience section, there is still more that can be done to make it better. There is no need to begin each point with a pronoun. Instead, you want each individual statement to begin with an active verb that is going to grab someone’s attention. Therefore, we would want to rework the material given for his time as a Director of Customer Support at CommuniGate Systems to look like this:
Aim for at least five bullet points for each place of employment
This resume writer only put three things underneath the previously mentioned position. In general, you want to try to have a minimum of five things to say about each job you have worked at. This is done to provide the most detailed overview of your experience there and to provide a good representation of what your experience level is at. You should do your best to give at least five points but no more than eight.
Certifications can be given their own section
If you only have one certificate or license on your resume, then you can generally just include it with the rest of your education. However, if you have more than one, then it can be good to give them their own section. This sample resume has two certifications under education, but he could give them their own separate portion if he wanted. Once you familiarize yourself with the proper way to write a resume, you will feel a lot better sending yours to employers. Check out QuintCareer’s Resume Builder to learn more about correct formatting.