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A great way to stay ahead of the competition in today’s competitive job market is to have a superior resume. Our experts have reviewed this State Farm Insurance customer service assistant resume sample with all the best resume writing practices in mind, and pointed out the major changes that need to be made to really make it shine. The tips and strategies contained here will prove invaluable as you work on your own resume.
A Summary section should be four to six lines and should address an overview of your experience, two or three major skill sets, and some valuable personality traits/soft skills
Your Summary is where you can orient readers by giving them a general idea of what you have to offer. Don’t sell yourself short here. Use at least four lines and talk up some of your specific qualifications that really make you sound like an appealing candidate. WRONG: Professional Summary Highly-motivated with 29 years experience in the field of insurance. Eager to learn leadership skills and knowledge so that I can advance with the Texas Department of Public Safety. RIGHT: Professional Summary Highly-motivated insurance agent with 29 years’ experience in the field. Fully informed of current policies and procedures. Effective at filing claims and dealing with address changes. Eager to learn leadership skills and knowledge in order to advance with the Texas Department of Public Safety.
All lists should be in bullet point format
The best practice with lists in a resume is to use bullet points, not asterisks, dashes, or anything else. Bullet point format will make it easier to refer back to specific points, and keeps your resume as organized and clean-looking as possible. Aim for four to eight points per column in a Highlights section, and five to eight points per job listed in an Experience section. WRONG: Skills *Microsoft Office proficiency *Meticulous attention to detail * Results oriented *Self-directed *Typing Speed 50 wpm*Professional and mature *Resourceful *Dedicated team player *Strong interpersonal skills *Strong etiquette phone skills RIGHT: Skills
Do not use personal pronouns anywhere in your resume
Save your story and perspective for the cover letter. A strong resume is completely impersonal; giving what appears to be a description of the job candidate from an outside perspective. Think of statements in your resume as first-person sentences with the personal pronouns removed. I occurs frequently throughout the sample, and each of these occurrences must be deleted. WRONG: Work History Customer Service Assistant, 11/1997 to Current State Farm Insurance Austin, TX I file claims for policyholders, claimants, attorneys, body shops and other insurance companies. Make copies of correspondence. Send faxes and handle the mailing of correspondence. I assist customers in our lobby with total loss settlements when the car is a total. I research medical bills for our Personal Injury Claim Representatives so that they are legible and accurate. RIGHT: Work History Customer Service Assistant, 11/1997 to Current State Farm Insurance Austin, TX
You can apply what you’ve learned here to writing your own resume. See how with QuintCareer’s Resume Builder.