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As you’re revising your resume, take a look at what our experts had to say about this patient account rep resume sample. Look closely at their suggestions for improvement and incorporate them into your editing process.
Add a Professional Summary Section
In this sample, the candidate fails to include a professional summary, which is a crucial element of the resume. The professional summary serves to introduce your document and your professional merits. It is the only area that utilizes a paragraph format and should always be found at the top of a resume. For this section, the candidate will need 4 to 6 longer phrases written from the first person, but without pronouns. First, the applicant will need to give an overview of her experience and training. After establishing this baseline, she should list 2 or 3 skill sets that’ll make her more competitive. Finally, she should close the summary with information regarding a few desirable personal qualities. A revised summary might be: Professional Summary Motivated Patient Account Rep with extensive knowledge of common industry software and experience managing, overseeing and maintaining patient accounts. Dedicated professional with strong customer service skill set and heightened ability to multi-task. Detail oriented Patient Account Rep capable of performing basic bookkeeping and accounting. Committed professional with ability to learn quickly and thrive in high stress environments.
Use the Correct Employment History Format
The candidate fails to capitalize the title of this section as well as other sections. Follow title case guidelines when writing section titles. In the employment section specifically, the candidate has many inconsistencies in format, which makes her document harder to scan and read. According to currently accepted best practices, each entry should have a description of past responsibilities and projects with 5 to 8 bullets. In the first entry, the candidate has the right idea about formatting, but the information doesn’t quite belong. Each phrase should start with a verb and end with a period. Verbs should be in present tense for current positions only. The phrases should mimic the first person style of the professional summary section, but they should also be a bit shorter in length. Edited for formatting and content, a revised first entry would be: Patient Account Rep & EMR trainer Jun 2013 – Current Lutheran Medical CenterBrooklyn, NY
Shorten the Skills Section
The skills section is reserved for short and unpunctuated phrases. Each bullet should adhere to a loose 5-word limit. In fact, 2 or 3 word phrases are very common for this section. Furthermore, limit yourself to no more than 8 bullets per column and make sure you have at least 3 points per column, like so: Skills
Don’t send off your resume without a thorough round of proofreading and editing, because those little mistakes like a misspelled word or missing period can detract from your first impression. For access to more helpful advice and great templates, use Live Career’s Resume Builder.