Customer service is full of job opportunities and applicants who are eager for employment. For any valuable job, you can expect to go against a steady stream of competition. You can get a jump on your competitors by taking a look at this real resume that has been evaluated by our resume experts. Follow the advice here to make a document that really will stand above your peers.
Summary should be four to six lines
The summary of the resume is the very beginning of your dialogue with a hiring manager. It is the first time they read words that are truly yours, and it sets the tone for the entire hiring process. It is very difficult to make a strong impression with one to two lines. While a summary, by definition, should be brief, you can take enough time to paint a full, if not entirely specific, picture of who you are as an employee. A quick overview of the scope of your experience and a mention of some of your strongest soft and/or hard skills is a good way to add impact to this section. Example: Customer service representative with over 20 years of experience. Attuned to working in fast-paced environments. Always ready to work in a team with a positive and cooperative attitude. Personable people lover who puts customer satisfaction first and is ready to solve problems and handle tough situations without losing good cheer. The second example makes a mention of this resumes vast experience, but it holds back on the details. This kind of summarizing makes it more enticing to read the later sections.
Experience from more than 15-20 years ago should not be included
Some employers will ask for a complete work history on their applications. This is mostly so they can look for extended unemployment gaps, how frequently you change jobs and why you are most likely to leave employment. This list does not need to be on your resume. In general, any job you held more than 15 years ago is considered out-of-date information. You can make an exception to this rule if your job highlights obscure or abnormal skills that are uniquely suited to the new job or if the old position is one of a rare and impressive nature. In almost every case, it is better to drop the old entries and devote that resume space to topics the hiring manager will deem more pertinent.
Never use a font size smaller than 10 pt
You have likely heard this before, but interviewers can and will skip over your resume if you give them a reason to do so. Any kind of formatting that makes your submission difficult to read it a fatal error. While some hiring managers may not have trouble with small fonts, plenty of others will. Gambling on this idea is reckless. If you are desperate to make enough space on your resume, then it is better to consider dropping less important information than using an extra small font. It is also acceptable to use up to two pages for a professional resume that represents a large volume of experience. Wrong: Gift Shop Clerk/Player’s Club Representative07/2011 ? 12/2013Hacienda Hotel & CasinoBoulder City, NV
Right: Gift Shop Clerk/Player’s Club Representative07/2011 ? 12/2013 Hacienda Hotel & Casino Boulder City, NV
This is an excellent representation of experience. The presentation is easy to follow, and the points are impactful. It would be a shame for it to be wasted because the font is too small. There is even more help available to you. Take advantage of LiveCareers Resume Builder to take your sample to its highest potential.