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Learning from the mistakes of others is a great way to strength your resume. An expert has critically analyzed this real-life Floor Support Agent resume to identify common mistakes found in many resumes. Apply the lessons that you learn to your resume to greatly improve its quality.
Utilize consistent bullet point formatting
In the job experience, highlights, accomplishments and education sections of a resume, if you have more than one point below a heading, use bullet points to separate each statement. In the sample resume, the accomplishments section does not include bullet points. This inconsistency in formatting sends a message to the hiring manager that you are not detail oriented. Additionally, it is harder to read and organize the skills of the candidate’s resume. WRONG: Accomplishments Managed call flow with up to 250 calls in queue per minute. Exceeded corporate target for customer satisfaction for 6 months in a row. RIGHT: Accomplishments
With bullet points, the individual accomplishments of the resume stand out more and the overall flow of the resume improves.
Do not reference your goal to obtain employment in a summary section
A hiring manager knows by default that you are seeking employment. This wording does not need to be included in any section of a resume. Instead of this statement, take the time to outline your skills and experiences that make you the best for the job. You really want the first section of your resume to include a standout statement that captivates the reader’s interest. WRONG: Summary To obtain employment that will permit me to display my customer service expertise and strong dedication to master new skills and tasks. I maintain a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. I am a personable representative with a proven capacity to troubleshoot and resolve customer issues. RIGHT: Summary Strong customer service expertise and dedication to mastering new skills. I maintain a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. I am a personable representative with a proven capacity to troubleshoot and resolve customer issues.
Use past tense in descriptions of previous job experiences
When describing skills of a previous job at which you are not working, use past tense verbs. If you are currently working at a job, use present tense to outline your responsibilities and skills. This strategy helps to clearly differentiate previous experience from current experience. In the resume sample, the author switches between past and present tenses while describing a past job. After correcting this mistake, the section becomes much easier to read and more consistent. WRONG:
The corrections to this section of the sample resume also include utilization of verbs at the beginning of each statement to highlight action and activity. The sample resume utilizes complete sentences that can distract from the major message of each point. Utilize the lessons that you have learned from this article to improve the quality of your resume. Create a high quality resume quickly with QuintCareer’s Resume Builder.