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While finding a job that looks good on paper seems easy, securing it is generally the opposite. Taking that first step into the job hunting scene may seem intimidating, but it doesnt have to be with a meticulously written resume. With our field support representative resume sample and tips from the experts below, youre sure to get fly to the top of your interviewers stack in no time.
Replace your objective statement with a summary paragraph
Gone are the days where listing an objective statement at the top of your resume was necessary. Instead of stating the obvious and telling the company that you want a job there, try giving them reasons to hire you instead. WRONG: Career Focus Hard-working, entry-level management trainee, looking to apply my education and experience to a company that offers stability and growth. RIGHT: Summary Hard-working, entry-level management trainee skilled in critical thinking, leadership and research. Ability to handle the planning of events while exuding professionalism and excellent customer service. Strong educational background and years of experience give variety to job performance. Your summary of experience and skills is your chance to sell yourself to the hiring manager and truly stand out from the pack.
Always use correct tense when listing out your work history
Finding the correct tense can be challenging, no matter what type of document youre writing. When it comes to resumes, your writing should be professional, to the point and, usually, in simple present tense. The only exception to this is your prior work experience. When listing out a previous job and duties that you had there, you should always use past tense speech to convey the fact that you no longer work there. WRONG: Customer Service Represenative Aug 2012 to Dec 2012 Yardi System ? Irving, TX Respond promptly to customers inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle inquiries and complaints Perform customer verifications Process orders, forms, applications and requests Direct requests and unresolved issues to the designated resource Manage customers’ accounts Keep records of customer interactions and transactions Record details of inquiries, comments and complaints Record details of actions taken Communicate and coordinate with internal departments Follow up on customer interactions RIGHT: Customer Service Represenative Aug 2012 to Dec 2012 Yardi System ? Irving, TX
Making sure that your resume is free of grammatical errors, such as wrong use of tense, and keeping all of your information organized allows the interviewer to truly grasp your skill and potential when deciding if they should extend an interview invitation.
List work experience before education
While recent graduates who want to highlight their previous educational experience are exempt to this rule, you should always list your job history before your schooling. Most employers are going to be more interested in browsing your work experience before your short blurb about your degree. Listing that experience first allows the interviewer to see it first rather than scanning through the entire resume to find your job history.
Your job history is more than a job description
Even though listing some of the tasks that you performed at your previous job is necessary, having your entire work experience read just like you copied and pasted it from your companys career site is a major no-no. WRONG: Field Support Representative May 2013 to Current Lennox International ? Irving, TX Processes new orders based on customer requests Tracks open orders to ensure completeness in a prompt manner. Checks pricing and verifies availability. Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies. Uses computerized system for tracking, information gathering, and/or troubleshooting. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Customer service is the primary function, but may include minimal selling or promotion of products or services. RIGHT: Field Support Representative May 2013 to Current Lennox International ? Irving, TX
Nailing your dream job is made easy when you can refer your hiring manager to put-together resume that nicely displays your important skills, attributes and experience. Take yours to the next level by using QuintCareer’s Resume Builder today!