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The resume writing process can be an arduous process. You may be feeling as if you dont even know where to start. However, with the right expert advice, you can craft a resume that will set you apart. There are a variety mistakes that applicants commonly make, and an expert can help you avoid these issues. We have had a customer service supervisor sample resume examined by the experts and have identified some of the common issues. Look through the issues here and consult some of the easy solutions to get started on your own ideal resume.
Provide Your Summary In One Paragraph
The summary at the start of your resume is your opportunity to provide an overview of your skills. The summary should be written in paragraph form and should include relevant experience and personality traits. While the sample applicant does a nice job of explaining her skills and experiences, she does not need to break down the two pieces. Moving the second portion extensive background in customer service and sales, and exceptional attention to detail up to the first paragraph.
Differentiate Awards & Accomplishments from Professional Certifications
An accomplishment section can be included in your resume if you have three or more notable accomplishments or awards. These should be specific quantifiable goals reached or recognitions received. For example, an accomplishment would look like increased sales by 25% through XYZ. The sample applicant does not include specific accomplishments. Instead, she lists her professional certifications and designations. As such, she needs to retitle the section, Licenses & Certifications.
Provide Full Information for All Previous Experience
Hiring managers want a full picture of your experience and want to know exactly when and where you held each position that you list on your resume. The sample applicant leaves off several pieces of important information. First, she does not include an employer or dates of employment for her first entry as a Customer Service Supervisor. She needs to add this information. She does the same for her second entry as CUSTOMER RELATIONS ASSISTANT AND TRAINER. Additionally, this entry does not include a list of tasks completed in the position. You want to include a list of 5-8 descriptions of each position listed on your resume. These first two entries should look like the applicants last 3 entries.
Make Sure That Your Job Descriptions Are Concise
While you want to be specific in describing your previous work experience, you do not want to include too much detail. Hiring managers look at these documents quickly and want to be able to see your experience in a quick glance. Multi-line descriptions can get overwhelming. Instead breakdown long descriptions into shorter bullet points or consolidate the experience. The sample applicant includes multiple long descriptions, which can be changed. Here is a sample adjustment. Wrong: Responded to all incoming Customer Service calls, which needed special handing which may have included any problems that customers may have experienced with the delivery of their orders or any problems the sales department did not have authority to handle for the customer. Correct
Make Formatting Clean and Consistent
You want your resume to appear clean and consistent. Hiring managers expect to read through a clearly organized resume. This sample applicant makes some mistakes in the formatting of their resume. First, they repeat the summary title twice. This applicant needs to eliminate SKILLS SUMMARY. This is already covered with the Summary header. Secondly, she varies her headers in the experience section. While she capitalizes everything in most of the entries, she only capitalizes the first letters in Customer Service Supervisor. Overall, you want to make sure that each section is consistent and your organization is clean. Overall, the resume process can be a difficult to tackle, but with the right help, you will have your resume in excellent shape in no time. Consult, QuintCareer’s Resume builder to get started on the process as soon as possible.