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If you are making a customer service store manager resume, its easier if you use a sample so you know what to include. Here is a sample that you can use, with some information about how to improve it.
Start With a Unique Summary
Every great resume starts with a great summary. Your summary should be tailored to the position that you are applying for. Each resume that you send you should have a slightly different summary. If you can do more than one job, you dont want to list all of your titles on the same resume. They say a jack of all trades is a master of none. While this isnt necessarily true, your potential employers might think it is. Not only that, other jobs you can do are completely irrelevant, and the irrelevant information is wasting your potential employers time. The sample resume seems to have two different introductions and the information is in a list. Just write one introduction with 3-4 lines that summarizes the professional experience. Here is an example: Wrong Career Overview Highly enthusiastic customer service professional with 10 years client interface experience. Personable and responsible Manager with 3 years in retail and customer service. Solid team player with upbeat, positive attitude. Demonstrates ability to effectively coach, train, counsel and motivate assigned personnel. Recruits, screens, and hires employees and assures employees are trained to perform their essential work functions safely and competently. Right Career Overview Highly enthusiastic customer service manager with 10 years of experience. Solid team player with an upbeat, positive attitude. Demonstrates ability to effectively coach, train, counsel and motivate assigned personnel. Recruits, screens, and hires employees and assures employees are trained to perform their essential work functions safely and competently.
Only Include Relevant Information
While an accomplishments section can strengthen a resume, thats not always the case. In fact, its not usually the case. In this resume, the accomplishments section isnt necessary. The applicants lists accomplishments such as greeting customers and providing reports. Those are regular work tasks and not necessarily seen as an accomplishment by an employer. If you want to list those things on your resume, list them under the work experience under the employer that you did them for.
Properly Format Work Experience
Your work experience needs to be properly formatted. First, it has to match up to the work experience that you are claiming to have. The professional summary in this sample resume says that the applicant has 10 years of experience. However, the resume says that he graduated in 2008, making the applicant 15 when the work experience supposedly started. An employer isnt going to find that likely, so make sure that you arent exaggerating or accidentally putting in the wrong number for the work experience. The other issue is the lack of bullet points. Instead of making a list with spaces between the lines, just make a bulleted list. It looks much cleaner and is easier to read. Here is an example of properly formatted work experience. Wrong Work Experience November 2010 toCurrent Gas Mart USAGeneva, ILStore Manager Successfully managed the activities of 12 team members in multiple locations. Created training manuals targeted at resolving even the most difficult customer issues. Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives. Improved service quality and increased sales by developing a strong knowledge of company’s products and services. Interviewed, hired and trained new quality customer service representatives. Provided detailed monthly departmental reports and updates to senior management. Addressed negative customer feedback immediately. Provided a high level of product and leadership support to representatives and clients. Effectively communicated with team members to maintain clearly defined expectations. Right Work Experience November 2010 to Current Gas Mart USA Geneva, IL Store Manager
This sample resume is a good example of a customer service store manager. However, when you make your own, you can use this information to know what to do to make it even better. Make your own resume now with the LiveCareer resume builder.