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Customer service spans various fields and a large number of positions. As such, there are a few different ways that you can create a customer service resume. However, there are certain aspects that should be in and formatting practices that should be applied to any type of resume. Resume professionals have shared their thoughts concerning this Customer Service Sales Associate resume sample. Take a look at their suggestions so that you may avoid making some of these common mistakes.
Incorporate a Summary
Gone are the days of utilizing an objective summary at the top of your resume. Employers do not desire to know what you want, but rather how hiring you can benefit them. As such, it would benefit you to develop a proper summary of your experience instead. You want to make the summary impactful, yet condensed, hitting the greatest highlights of your career and education. The summary should make the reader want to read more of your resume. It is okay for it to include sentence fragments. WRONG: OBJECTIVE: Seeking a full time position as Tasting Room Manager for a world class producer of Oregon Wines. RIGHT: Accomplished sales associate with strong management and customer service skills. Proven ability to improve sales by analyzing and enhancing marketing strategies while simultaneously managing the flow of product and customers. Innovative and hard working looking to advance in a managerial role with a world class producer of Oregon Wines.
Organize Your Experience with Bullets
Outside of your summary, you want to avoid using paragraph form on your resume. Too many paragraphs tend to look bulky and can cause the reader to lose interest. Bullets are a great way to break up the information in your resume and separate it into digestible parts that are easy for the reader to skim through. Being that most employers will not read your resume in its entirety, it is in your best interest to format it in a way that your greatest points can be easily recognized. WRONG: Lead Cellar hand, lab analysis, inoculations, forklift operations, press operations, blending consulting. Assisted in opening of new Tasting Room and creation of hospitality experiences. RIGHT:
As you can see, the same overall point is emphasized, yet in a more aesthetically pleasing and clearer approach. Remember, your goal is to provide the most amount of information in a condensed amount of space, yet you still must ensure that it is conveyed in a comprehensible manner.
Properly Format Important Information
Whether you utilize a more traditional layout for your resume or incorporate a function layout such as the one in the sample, it is important that you format the information in the most beneficial manner. In other words, make sure that the most pertinent information is provided first, then include other related information. For instance, in the Accomplishments section of the sample the accomplishments in management should be listed first, seeing as the individual is seeking a managerial position. Along with bullets the proper order also helps to ensure that the reader gains the best possible view of you and your skills from the beginning. One positive thing to note in the section is that the individual did not repeat accomplishments under different headers. It is important to avoid this as not to appear as if you are trying to fill out your resume. By heeding the things mentioned above, you can be on your way to constructing a quality resume. To ensure that you create the best version possible, consider using the QuintCareer’s Resume Builder during your process.