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Crafting a high quality resume can be easier than you think when you can observe and learn from the mistakes of others. Our experts have read and critically analyzed this real-life Customer Service Field Engineer resume and have identified common mistakes. When you apply what you will learn, you can improve the quality and effectiveness of your resume.
Only include the last 10-15 years of work experience
It can be a temptation after a long, distinguished career to include too much in your resume. You might have a multitude of great jobs that have provided you with great training. It is important to keep your work experience section succinct by only including the last 10-15 years of work experience. The only exception to this guideline is if you have worked at a job more than 15 years, you can include previous employment if you deem it necessary. The resume sample includes a host of different jobs spanning multiple decades that takes up way too much space. Your resume reviewers do not have the time or patience to read through an excessively long resume. You need to help them identify the best content by editing your resume.
Use consistent verb phrases in each section
A consistently formatted resume is easier to read and understand. In the example resume, the candidate creates a career overview section with inconsistent verb phrases that make the section difficult to process and remember. In the first statement, there is no verb, and throughout the remaining statements, there is inconsistent verb phrasing. WRONG: Management skills in successfully building and motivating dynamic teams.Contributing new ideas that drive company growth.Offering an impressive record of taking over troubled projects, developing new launch plans and executing to successful completion. Determined to deliver high-quality and user-friendly services to our customers as quickly as possible. RIGHT: Successfully manage and motivate dynamic teams. Contribute new ideas that drive company growth. Offer an impressive record of taking over troubled projects. Develop new launch plans and execute to successful completion. Determined to deliver high-quality and user-friendly services to customers as quickly as possible. When the formatting is updated to utilize consistent formatting in each statement, the content is easier to grasp and remember. In most cases, you can detect this awkward phrasing by reading through your resume out loud.
Utilize correct grammar
Incorrect grammar can quickly make a hiring manager take your resume less seriously. The sample resume has a couple of major grammatical error that makes the candidate look disorganized. Correcting these errors quickly increases the quality of the resume. You really want to make the hiring manager feel that you care about the job and are detail oriented. Obvious errors can make you seem like a candidate with a lackluster desire to obtain employment. It is a good idea to have a friend or family member with writing proficiency read through your resume. Even if you are a good writer, you will find that another set of eyes will help you find errors that you would have never noticed. WRONG: Recipient of numerous awards in Improved customer satisfaction ratings and exemplary service.By exceeding monthly goals by successfully handling more than 25 calls per week. RIGHT: Recipient of numerous customer service awards for improved customer satisfaction ratings and exemplary service. These distinctions were awarded based on exceeding monthly goals by successfully handling more than 25 calls per week. The quality of your resume will increase when you apply what you have learned from this article. Utilize QuintCareer’s Resume Builder to quickly create a high quality resume.