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No matter what type of job field you are in, a professional and well-written resume is vital if you want your skills and abilities to stand out from a mass of other applicants. We have gathered a team of resume experts to correct common mistakes in this customer service call center supervisor resume sample. You can use this information to help you craft a better resume.
Ensure all information is easy to read
This customer service call center supervisor resume sample provides a lot of information, but the lack of spacing between sections makes it hard to skim for the most important information. Avoid jumbled information by having a blank line between sections and between experience and education entries. In the section for experience, it would also help readability if the applicant placed the job title on the left and aligned the location on the right.
Use proper grammar and punctuation
Once you create your resume, be sure to proofread it very carefully. You should look for missing commas or periods, extra or missing words and areas that just don’t seem to make sense. This customer service call center supervisor resume provides a couple of examples. WRONG Areas of expertise include inventory control, online merchandising, sales and with a strength in building client and manufacturer relationships. RIGHT Areas of expertise include inventory control, online merchandising, sales and the ability to build client and manufacturer relationships. WRONG
Separate skills, accomplishments and highlights
In this customer service call center supervisor resume sample, the applicant has grouped all of the information under one section titled “highlights,” but it would be easier for a hiring manager to pick out relevant information if each section had its own header. Skills should include information such as “Strong communication skills,” highlights are personality traits such as being friendly or goal-oriented and “accomplishments” would include any relevant awards or memberships. If there are no industry-specific accomplishments, this section can be omitted.
Pay attention to presentation in the experience section
The experience section in this customer service call center supervisor resume sample has some presentation problems that make it hard to understand. First, it doesn’t mention which dates the applicant worked at each job. If he worked them more than a few years ago, this is ok, but if they were recent, dates should be included. Additionally, the first listing uses both past and present tense, which makes it hard to tell if he’s still at the job or not. When writing about duties you have at your current job, you should always use present tense. Each duty or responsibility should also have its own line to make the resume easier to skim. This sample includes several in one bullet in a few places. Finally, bullet points should not end in a period. WRONG
Ensure education is relevant
Education should only list college degrees in most cases. There is no need to list a high school diploma, unless it’s the only education you’ve completed. Additionally, the section for education should use the same format throughout. This customer service call center supervisor resume sample states he was a part of the Western Student Exchange program at University of California Humboldt, but since the program isn’t an actual degree, and since it doesn’t specifically relate to the job he’s applying for, it doesn’t need to be listed. Now that you understand how to make your resume better, its time to get started. Use these tips to create an effective resume that will stand out from the crowd. For further assistance, work with QuintCareer’s Resume Builder to create the best possible resume.