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In the modern job market in which you can be competing against qualified individuals all over the world for a single position, the importance of making a great first impression on a potential employer cannot be understated. You can give yourself an advantage in this situation by combing over the previously submitted resumes of people who applied for similar jobs, adopting some of their successful techniques and steering clear of their mistakes. In an effort to get you in the right kind of analytical mindset for this, we have convened with a group of experts, breaking down a few of the most significant errors and suggesting methods of fixing them in your document.
A more substantial summary
While in years past, the commonly accepted method of starting a resume was to write an objective statement detailing the applicants career-oriented purpose behind his or her submission, much in the way that this writer does. Now, however, since employers know that your objective is to work for their company, they want to see a larger summary section of about four to six lines that acts as a bite-sized elevator pitch of what is contained in the body of the resume. To that end, you should touch on a few of the high points of your prior work experience, some of your practical skillsets as well as your best personality traits, also referred to as soft skills. Ideally, this section will, in addition to encouraging recruiters to read on, also act as a way for them to quickly reference your capabilities when they call you in for an interview.
Follow up with a skills section
Aside from the work experience section, the part of the resume in which most hiring companies take the most interest is the skills section, since they need to know if you can perform the basic tasks the open position requires. Therefore, it is not advisable for you to take the same route as this writer and just jump straight to the experience section after your summary, especially since you need to follow up on the practical and soft skills you referred to in that introduction. If you are having trouble coming up with things to include in a dedicated skills portion, a good place to look for inspiration is your work history. Try to recall specific incidents during your previous jobs in which you learned something that made you a better customer care specialist, and distill that into a single ability. Be sure to list these using bulleted columns of three to eight items each as it will make the recruiters job much easier, which is never a bad thing.
Avoid the simple job description
Several of the entries in this applicants experience section are detailed only using the king of terminology one might find in a job description. While this certainly serves the purpose of displaying the tasks a previous job entailed, it does not give the reader any sense that the writer specifically had distinguishing experiences. Additionally, a major problem with writing in the manner of a job description is that it tends to come across as impersonal. Even though the resume is a professional document and should be treated and formatted as such, the last thing you want is for readers to become bored because they that the information you are presenting might as well have been copied from another application. To counter this problem, write about any specific projects in which you were involved or recognitions you received. Our analysis of this customer care specialist resume sample will put you well on the way to getting hired. Check out QuintCareer’s Resume Builder to get started now.