Click here to view this resume
A well-written resume can be your first step to procuring your dream job. This claims customer service representative resume sample can serve as a foundation for your own resume. The sample was written and structured with the assistance of industry experts so that you can avoid making simple mistakes.
This summary does not do a good job of selling the applicant. A properly written summary will consist of 4-6 lines of information written in paragraph form. The applicant also needs to consider adding more work-related skills, instead of just listing character traits and personal habits. This way, she can expound upon her customer service background and distinguish herself from other applicants.
Add More Accomplishments
A well-constructed accomplishments section should utilize at least 3 bullets. This applicant only lists two, so the section is too short. The applicant can remedy this issue by expounding upon her already-listed accomplishments, or by adding new ones. This section could greatly benefit from adding more information and details.
The experience section of this resume does not use the correct format. Each section should include 5-8 bullets, highlighting responsibilities, duties, and achieved outcomes. Paragraphs should never be used, and the applicant should add more information regarding her previous jobs. She also begins multiple sentences with I, making her sound uneducated and unprofessional. Wrong: Experience July 2011 to October 2012 Liberty Mutual Insurance Indianapolis, IN Claims Customer Service Representative This position was at an inbound call center. I documented insurance claims information from customers and accurately entered the information into our system. I also answered any questions customers had and assisted them in any way possible. March 2005 to July 2011 Resort Travel Indianapolis, IN Telemarketing Resort Travel is in the timeshare industry. I made cold calls to individuals to qualify them and offer their presence at a timeshare presentation. November 2003 to February 2005 Foot Locker Indianapolis, IN Cashier, Retail Clerk This position required me to learn cashier skills and be accurate with counting money. I also assisted customers in finding the merchandise tyle and sizes of their choice. Right: Experience: July 2011 to October 2012 Liberty Mutual Insurance – Indianapolis, IN Claims Customer Service Representative
March 2005 to July 2011 Resort Travel – Indianapolis, IN Telemarketing
November 2003 to February 2005 Foot Locker – Indianapolis, IN Cashier, Retail Clerk
Remove Irrelevant Information
The applicant is seeking a position in the customer service industry, so her job as a cashier should not be included. Employers only want to know about relevant jobs where you have acquired relevant skills. The education part of this resume also includes high-school information, which is not needed. Since the applicant attended college, most employers will assume that she completed high-school. Remove: November 2003 to February 2005 Foot Locker Indianapolis, IN Cashier, Retail Clerk This position required me to learn cashier skills and be accurate with counting money. I also assisted customers in finding the merchandise tyle and sizes of their choice. William A. Wirt HS Gary, IN, USA General Academics How would you like to write a resume that will please even the most discerning hiring manager? Now you can, with help from QuintCareer’s Resume Builder!