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Your resume is your opportunity to show a hiring manager, who may or may not be a total stranger, why you are the best person for this job. You need to sell yourself, so you should listen to the advice of our experts who know of various ways to impress employers from any industry. They have even examined this bilingual customer service representative resume sample to use it as an example of what could be changed with your own resume.
Remove pronouns from summary
As it stands now, this sample resume has the following summary: I have been in management in the past in retail and in food service, I also have an AS degree in Architectural drafting and design, I speak Spanish and English. Although it is a good instinct to want to write in complete sentences, you do not necessary have to do that with your resumes summary. You can remove all the first person pronouns, so the focus is immediately drawn to what you have done and achieved. We can spruce these statements up a bit by removing some unnecessary pronouns as such: Been in management in the past in retail and in food service. Have an AS degree in Architectural drafting and design. Speak Spanish and English.
Use bullet points when talking about past experiences and accomplishments
Bullet points are an excellent tool to use on your resume, and you should know when and how to use them. You should have a section of your resume titled something along the lines of Experience, and it is optional to include a separate portion titled Accomplishments. You need to make sure to use points in both those instances. For this resume sample, it would be easy enough to add them under Accomplishments because each sentence is already given its own line, but you could redo the material given for Spherion / Maximus to look like this:
Past work should be talked about in the past tense
The above list is given for a job she quit working in June 2013. Therefore, it would make sense to talk about her various responsibilities in the past tense. Rewriting it should make it look like this:
Do not say why you left previous positions
An exception to this rule would be stating that a certain type of work was contract work or seasonal. This resume does that for a few jobs, and if she did not do it, then it could look like she has been job hopping. However, you do not need to put why you quit a job if that is not the case, and there are a couple positions at the bottom of the section that do that. If a hiring manager wants to know why you left a certain job, then he or she will ask during your interview.
If you are still a student and do not have a lot of work experience to speak of, then you may want to consider putting your GPA on your resume if it was high. However, if you have been out of school for a while, then you can remove it altogether. Even if your grades were good, the focus should be on your work experience. To show you have good grades, it would be acceptable to put something like summa cum laude or magna cum laude. Writing a professional resume should never be an arduous task. For more tips, check out QuintCareer’s Resume Builder.