- Increased sales by 50 percent over the previous year.
- Produced total meal sales 20 percent higher than those of the other servers in the restaurant.
- Supervised staff of 25.
- Served a customer base of 150, the largest on firm’s customer-service team.
- Use superlatives. As Donald Asher notes in his excellent resume reference for college students, From College to Career, you can impress employers with words such as “first,”Â “only,”Â “best,”Â “most,”Â and “highest.”Â.
- Think about the critical success factors for the type of position you are targeting, advises Oliver. Tell a story of what it looks like to succeed in this kind of position. Brainstorm stories of how past employers defined you as successful.
Using the Professional Profile or Qualifications Summary Section to Tell the Story of Who You Are
Twenty years ago or so, a Profile or Qualifications Summary section was somewhat unusual on a resume. Career experts trace the use of summaries and profiles, which include information about candidates’ qualities beyond their credentials, to the publication of the late Yana Parker’s The Damn Good Resume Guide in 1983. Today they are seen as an important resume element, consisting of 4-5 bullet points that encapsulate your top selling points.
So, a typical Profile or Summary section might consist of these items:
- Bullet point summarizing your professional identity in a nutshell. Tells the story of who you are.
- Bullet point addressing interpersonal communication skills and optionally including any applicable language skills. Tells the story of how well you communicate.
- One or more bullet points addressing key job-specific skills, ideally supported by stories, quotes from employers, or quantification.
- A bullet point addressing computer/technical skills.
- Optional bullet points addressing relocation, willingness to travel, work eligibility, or other contingencies, if applicable.
Some employers say they don’t like Summary/Profile sections because they are full of unsubstantiated fluff. Therefore, it’s incumbent upon the job-seeker to substantiate as much of the Summary/Profile section as possible “Â with stories, as well as with numbers, examples, and quotes from those who know your work. Any bullet points that are not substantiated in the Summary/Profile section itself should be substantiated later in the resume. Following are examples of story-substantiated bullet points: