Following are examples of stories that use some of these frameworks:
I have learned that my role is to do work that makes a difference in people’s lives. For the first 20 years, I worked in television news, believing in the people’s right to know. For the past six years, I’ve been in education, helping teachers and their students. My ultimate goal is to be head of a department. (Recognizes a characteristic that has become a career pattern).
I realized I had solid problem-solving skills during my freshmen year after I went to the soup kitchen in Parkersburg to serve food to the less fortunate. I felt that I needed to do something more, so I had an idea that when everybody moved out of the dorms at the end of a semester, instead of throwing nonperishable food away, students could put it in a box, and I would take it to the local food bank so it could feed the poor. I ended up gathering about six carloads of canned and dry food that would have been thrown away. (Describes a skill honed in personal life rather than career).
My leadership skills were called into question by my first evaluation as a district manager. I was rated much lower than I had ever been rated. I realized that, after having been promoted into a new position, I needed to learn a lot more. Determined to never again get a low rating, I learned as much as I possibly could, and this quest for knowledge became the driving force behind my attaining the high rating I achieved for this year. (Describes failure to live up to skill/characteristic and determination never to let it happen again).
I solve problems every day in my job, but one recent example I had that truly tested my problem-solving skills involved a woman who called me to question why we refunded part of her premium to her. She’s a new policy-holder who was quoted $2,900 for an annual premium and paid that amount, but in the computer, her annual premium was about $2,500, so we refunded her the difference. My first hunch was she received a discount for paying in full, but when I calculated the discount percent, it was not adding up. After about two or three iterations of trying various combinations of discounts, I still was unable to figure out why the quote and actual premium were different and figured I was not looking for the right root cause. I decided to manually price her policy from the ground up, and during the process I happened to notice her birthday on her application was written ambiguously and could have been interpreted as 1925 or 1928. I calculated quotes for both ages and realized the reason for the difference. I honored the lower rate since the payment transactions were fully completed. (Describes a time when skill was tested).
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